Top Customer Success Jobs

The Customer Success Manager focuses on client renewals and retention by building strong relationships, driving feature adoption, and coordinating support across teams for strategic customer success.

As a Technical Support Specialist, you will resolve technical inquiries, guide best practices, and enhance customer satisfaction while collaborating with cross-functional teams.

Manage a portfolio of SMB customers to drive product adoption and renewals. Deliver product expertise, executive business reviews, strategic guidance, and process recommendations. Collaborate with onboarding and account teams, build servicing tactics, and support commercial alignment to grow accounts and meet renewal targets.

Own and resolve complex post-sale technical support issues for Braze's platform, escalate and mentor junior team members, contribute to knowledge base, and become a product subject-matter expert.

Manage a portfolio of technology-focused customers to drive renewals, retention, adoption, and advocacy. Serve as primary contact, build success plans, analyze product usage, coordinate cross-functional support, enable customers, identify upsell opportunities, and conduct business reviews. Travel to customer sites and collaborate with sales and onboarding teams.

Lead a regional team of email deliverability consultants, own a book of business, provide advanced deliverability support, advise on best practices, coordinate with cross-functional teams, manage escalations, and drive strategic projects to improve processes and customer outcomes.

Lead a regional team of email deliverability consultants, own a small portfolio of customers, provide advanced deliverability support and escalation, coordinate with cross-functional teams, and drive strategic projects to improve processes, product, and customer outcomes.

Lead a regional team of email deliverability consultants, provide advanced deliverability support, manage a small portfolio of customers, act as escalation point, partner with cross-functional teams, and drive strategic projects to improve processes, product, and customer education to maximize email program performance and retention.

Lead a regional email deliverability team, provide advanced deliverability consulting, own a small portfolio of high-touch customers, escalate and resolve deliverability issues, partner cross-functionally to improve processes and customer experience, and drive strategic projects to mature deliverability practices and team growth.

Provide customer-facing email deliverability consulting: troubleshoot deliverability issues, manage tickets and customer portfolios, perform audits and investigations (blocklists, spam traps, ISP issues), assist with IP warming and reputation monitoring, deliver performance analysis and long-term strategic planning, and partner cross-functionally to improve customer email programs and internal processes.