Provides personalized, consultative, and technical support for Yext’s enterprise products. Responsibilities include troubleshooting client inquiries, managing support queues, delivering training and webinars, creating help content, translating customer needs, collaborating cross-functionally, documenting processes, and meeting quality, satisfaction, productivity, and service-level targets. The role requires strong communication, analytical thinking, computer skills, adaptability, and flexibility to work nonstandard schedules and overtime.

Provide phone and email concierge support for Yext enterprise products, deliver 1:1 training, troubleshoot client issues, manage inbound queues to meet SLAs, collaborate cross-functionally to improve user experience and meet QA/CSAT targets.