Top Customer Success Jobs

The Bilingual Customer Care Advocate analyzes consumer files, manages fraud cases, responds to inquiries, and collects data for law enforcement, all while ensuring prompt resolution and maintaining data integrity.

Provide operational B2B customer support: manage user access, handle inbound/outbound calls, resolve first‑level incidents and escalate technical issues. Maintain service continuity, support KPI tracking, create dashboards and reports, and drive continuous improvement to enhance customer experience.

Lead onboarding and implementation of Trusted Call Solutions for enterprise and telecom customers. Serve as single point of contact, manage complex multi-quarter projects, translate business requirements into technical implementations, provide training and operational support, escalate and coordinate issue resolution, and partner with cross-functional teams to drive adoption and product improvements.

Support customer onboarding and Tier 2 issue resolution for Trusted Call Solutions. Perform data analysis, validation, reporting, and QA to inform operations and sales. Coordinate across partner systems, communicate product requirements, support development via Confluence and Jira, and recommend process improvements to drive product performance.

Lead end-to-end implementation and onboarding of telecom and SaaS solutions, manage integrations and deployments, drive customer adoption and success metrics, serve as primary customer contact, coordinate cross-functional teams, manage risks and escalations, ensure SLA/KPI compliance, provide training and early-life support, promote process improvements and automation, and support account growth. Up to 30% travel required.

Provide post-sale test enablement and onboarding support for TransUnion consumer credit, fraud, and small business products. Interface with customers to deliver custom test data, explain testing processes, manage timelines and expectations, and coordinate with Sales, Technical Onboarding, and Client Engineering. Maintain clear communication and document ticket updates to minimize risk and build customer loyalty.

Serve as the primary relationship owner for a client portfolio, driving product adoption, onboarding, issue resolution, and retention. Act as liaison between clients and internal teams, use data and product insights to improve satisfaction, identify growth opportunities, and ensure timely collaborative issue resolution.

The SaaS Customer Experience Consultant manages customer support and project delivery, ensuring service levels are met, identifying solutions, and enhancing client relationships.

Serve as liaison between sales, delivery, and customers to gather requirements, design and validate end-to-end batch fulfillment solutions, coordinate resources, audit outputs, and ensure program deliverables and timelines are met.

Serve as primary operational owner for strategic customers: lead onboarding, training, implementations, operational reviews, and fraud analysis. Drive adoption, deliver projects, provide insights, support renewals/expansions, and act as trusted advisor across multiple time zones.