Top Customer Success Jobs

Lead end-to-end implementation and onboarding of telecom and SaaS solutions, manage integrations and deployments, drive customer adoption and success metrics, serve as primary customer contact, coordinate cross-functional teams, manage risks and escalations, ensure SLA/KPI compliance, provide training and early-life support, promote process improvements and automation, and support account growth. Up to 30% travel required.

Provide post-sale test enablement and onboarding support for TransUnion consumer credit, fraud, and small business products. Interface with customers to deliver custom test data, explain testing processes, manage timelines and expectations, and coordinate with Sales, Technical Onboarding, and Client Engineering. Maintain clear communication and document ticket updates to minimize risk and build customer loyalty.

Serve as the primary relationship owner for a client portfolio, driving product adoption, onboarding, issue resolution, and retention. Act as liaison between clients and internal teams, use data and product insights to improve satisfaction, identify growth opportunities, and ensure timely collaborative issue resolution.

Support customer onboarding and Tier 2 issue resolution for Trusted Call Solutions. Perform data analysis, validation, reporting, and QA to inform operations and sales. Coordinate across partner systems, communicate product requirements, support development via Confluence and Jira, and recommend process improvements to drive product performance.

The SaaS Customer Experience Consultant manages customer support and project delivery, ensuring service levels are met, identifying solutions, and enhancing client relationships.

Serve as liaison between sales, delivery, and customers to gather requirements, design and validate end-to-end batch fulfillment solutions, coordinate resources, audit outputs, and ensure program deliverables and timelines are met.

Serve as primary operational owner for strategic customers: lead onboarding, training, implementations, operational reviews, and fraud analysis. Drive adoption, deliver projects, provide insights, support renewals/expansions, and act as trusted advisor across multiple time zones.

Serve as primary operational advisor for a portfolio of premium SaaS customers, driving onboarding, adoption, fraud analysis, operational support, strategic consulting, and expansion. Monitor customer health, lead projects, translate data into recommendations, collaborate with Sales/Product, and ensure delivery and long-term value.

The Director, Client Strategy & Growth Enablement leads strategic client engagements, drives product innovation, and collaborates with senior leadership to enhance client performance and market presence.

The Bilingual Customer Care Advocate analyzes consumer files, manages fraud cases, responds to inquiries, and collects data for law enforcement, all while ensuring prompt resolution and maintaining data integrity.