Top Customer Success Jobs

Serve as primary operational advisor for a portfolio of premium SaaS customers, driving onboarding, adoption, fraud analysis, operational support, strategic consulting, and expansion. Monitor customer health, lead projects, translate data into recommendations, collaborate with Sales/Product, and ensure delivery and long-term value.

Manage day-to-day client relationships, drive adoption and ROI of TransUnion solutions, identify upsell opportunities, support renewals, deliver presentations and workshops, gather customer feedback for product and strategy teams, and collaborate with sales, delivery, and operations to improve customer experience.

The role focuses on delivering excellent customer support, ensuring client satisfaction while collaborating with departments to enhance the member experience. Responsibilities include data analysis, trend identification, and training members on company systems and privacy regulations.

The Director, Client Strategy & Growth Enablement leads strategic client engagements, drives product innovation, and collaborates with senior leadership to enhance client performance and market presence.

The Customer Care Advocate provides support for identity-related issues, assesses customer needs, manages calls, and documents interactions in CRM systems.

The Bilingual Customer Care Advocate analyzes consumer files, manages fraud cases, responds to inquiries, and collects data for law enforcement, all while ensuring prompt resolution and maintaining data integrity.

Provide operational B2B customer support: manage user access, handle inbound/outbound calls, resolve first‑level incidents and escalate technical issues. Maintain service continuity, support KPI tracking, create dashboards and reports, and drive continuous improvement to enhance customer experience.

Lead end-to-end implementation and onboarding of telecom and SaaS solutions, manage integrations and deployments, drive customer adoption and success metrics, serve as primary customer contact, coordinate cross-functional teams, manage risks and escalations, ensure SLA/KPI compliance, provide training and early-life support, promote process improvements and automation, and support account growth. Up to 30% travel required.

The SaaS Customer Experience Consultant manages customer support and project delivery, ensuring service levels are met, identifying solutions, and enhancing client relationships.