Top Customer Success Jobs

Seeking a dynamic leader to shape the care strategy for a new app-based, chat-first channel in the customer success space. The ideal candidate is humble, empathic, data-driven, and experienced in building and leading teams in a fast-paced environment. Must have the ability to implement a vision and strategy, drive process improvements, and inspire a large team.

As a Customer Care Specialist at Toast, you will provide top-tier customer support primarily over the phone, troubleshoot technical issues, maintain accurate records, and collaborate with cross-functional teams. The role requires 2+ years of experience in a similar role, strong communication skills, and the ability to work independently in a fast-paced environment.

As a Restaurant Success Manager at Toast, you will build relationships with customers, drive product adoption, and ensure customer satisfaction and retention. Responsibilities include maintaining customer communication, driving revenue growth, conducting product demos, and addressing customer escalations. Requirements include 4+ years of Account Management experience, technical proficiency, goal-oriented mindset, and strong communication skills.

As a Customer Care Manager at Toast, you will lead and coach a team of agents supporting international customers, manage customer interactions, and collaborate with cross-functional teams. You will play a key role in ensuring customer satisfaction and contributing to the company's growth.

As a Payments Customer Care Expert, you engage directly with Toast customers to drive specialty support with measured success based on productivity and customer satisfaction KPIs. Responsibilities include troubleshooting billing inquiries, supporting customers with payment processing questions, collaborating effectively with customers, and recommending process improvements to management. Requires 2+ years of customer satisfaction experience or 1+ year in a customer support role.

As a ToastNow Customer Care Manager, responsible for managing the customer journey during issue resolution, enhancing customer relationships, coaching the team, and handling escalated customer issues. Requires 5+ years of experience in customer satisfaction and coaching.

As a Customer Care Specialist at Toast, you will provide world-class customer service by answering inquiries through phone, chat, and email. You will act as a Toast expert, helping customers thrive and resolving issues effectively. Responsibilities include leveraging product knowledge, delivering top-tier customer experiences, and escalating responses as needed. Desired skills include independent operation, technical troubleshooting, and strong communication abilities. Prior knowledge of tax filings and payroll services is a plus.