Top Customer Success Jobs
The Customer Onboarding Consultant will act as the main point of contact for customers post-booking, managing onboarding engagements, scheduling installations, and ensuring client needs are met. Responsibilities include delivering project kickoff calls, creating onboarding plans, and facilitating effective communication throughout the onboarding process.
As a Senior Restaurant Success Manager at Toast, you will manage a local book of business, build strong customer relationships, drive product adoption, and ensure customer satisfaction while supporting revenue growth. You will serve as a trusted advisor and facilitate internal collaboration to address customer needs effectively.
The Customer Care Tax Manager at Toast will lead a team of tax experts, ensuring productivity and customer satisfaction while managing payroll tax issues. Responsibilities include coaching agents, maintaining performance standards, training on processes, and analyzing payroll data. This role requires strong communication skills and familiarity with tax filing and regulations.
Featured Jobs
As a Customer Success Trainer, you will design and conduct training programs for new hires and ongoing staff to enhance their skills and performance. This includes creating training materials, facilitating sessions in-person and remotely, and assessing the effectiveness of training initiatives. Close collaboration with various stakeholders is crucial to ensure that agents and managers have the necessary skills to deliver exceptional customer experiences.
As a Senior Customer Care Tech Specialist, you will leverage your expertise in Toast products to provide exceptional service through chat and voice support. Responsibilities include troubleshooting software and hardware issues, communicating complex information clearly, and collaborating with colleagues to ensure customer satisfaction. Continuous learning about the product and effective task prioritization are crucial.
The Customer Onboarding Consultant manages the customer onboarding journey post-sales, focusing on project management tasks, communication, and scheduling installation dates. They're responsible for creating detailed onboarding plans to help customers effectively utilize the Toast platform for restaurant operations.
The Customer Onboarding Consultant is responsible for managing the onboarding process for new customers, acting as their primary contact. This involves project management tasks like scheduling installation dates, developing onboarding plans, and transitioning clients into post-onboarding support. The consultant should also ensure efficient communication throughout the implementation phase, leveraging Toast resources to assist clients.
Seeking a dynamic leader to shape the care strategy for a new app-based, chat-first channel in the customer success space. The ideal candidate is humble, empathic, data-driven, and experienced in building and leading teams in a fast-paced environment. Must have the ability to implement a vision and strategy, drive process improvements, and inspire a large team.
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