Provide Tier 1 technical support for enterprise healthcare customers, responding to high-volume tickets via email/phone/chat, troubleshooting and replicating issues, maintaining records in Salesforce, authoring knowledge-base articles, prioritizing SLA-driven requests, escalating bugs to R&D, and participating in on-call rotations and special projects.

The Associate Customer Success Manager will support the Customer Success team by managing child accounts, assisting Senior CSMs, and ensuring customer satisfaction and product adoption in a SaaS healthcare environment.