As a Customer Support Associate at Squarespace, you will resolve customer issues through live chat and email, guide users with account and billing inquiries, and ensure high customer satisfaction while meeting productivity targets. Your role requires strong written communication and the ability to prioritize tasks effectively.

The Customer Support Associate at Squarespace interacts with customers through live chats and email, providing support for account issues, billing, and domain inquiries. Responsibilities include troubleshooting, meeting productivity targets, and staying updated on product features. The role requires consistent availability for a full 40-hour week.

As a Customer Support Associate at Squarespace, you will handle customer inquiries through live chat and email, ensuring timely and efficient resolution of issues related to accounts and billing. You will need to demonstrate strong written communication skills and achieve targets in quality and customer satisfaction while staying updated on product features.