The Customer Researcher II will conduct research to enhance understanding of customer needs, design measurement programs, and collaborate cross-functionally to improve customer-centric experiences. They will facilitate workshops, analyze data, and influence product and service evolution based on customer insights.

As a Customer Advisor at Rapid7, you will act as a trusted advocate for clients, helping them improve their security posture through tailored recommendations. Responsibilities include coordinating with teams, providing expertise on industry security trends, assisting with technology deployment, and maintaining strong advisory relationships with clients.