Top Customer Success Jobs
The Software Customer Service Manager position at Motorola Solutions involves managing customer service contracts and relationships for CommandCenter Software, Mobile Video, and Rave. Responsibilities include ensuring contractual obligations are met, providing expertise in software solutions, resolving complex issues, and driving customer satisfaction. The role also collaborates with various teams and reports to the Software and Video Services Territory Manager.
Responsible for managing customer service contracts and relationships for software solutions. Works collaboratively with various teams to ensure customer satisfaction and adherence to best practices. Provides technical expertise, escalates complex issues, and coordinates technical changes and upgrades. Builds value-added relationships with customers and acts as a trusted technical advisor. Background in public safety is a plus. Bachelor's degree and PMP Certification preferred.
Engage with Customers post-sale to drive user adoption and satisfaction, ensuring high Customer retention. Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts. Develop proactive Customer Success Plans with critical goals and key performance indicators. Responsible for transitioning new business to ongoing use, value creation, and product satisfaction. Partner with customers to promote full adoption of products and services. Mentor team members and drive continuous improvement strategies.
The Hypercare support team is responsible for providing face-to-face customer service and technical support for PremierOne CAD or RMS systems. They ensure customer satisfaction by delivering consistent software application support and resolving issues effectively. This role involves working in high-security areas governed by CJIS Security Policy and collaborating with internal teams to troubleshoot and resolve problems efficiently.
The Software Customer Service Manager is responsible for managing customer service contracts and relationships for software and mobile video solutions. They collaborate with various teams to ensure customer satisfaction, resolve technical issues, and drive operational acceptance. This role also involves implementing technical changes, reporting on performance, and building valuable customer relationships.
The Software Customer Service Manager position at Motorola Solutions is responsible for managing customer service contracts and relationships for CommandCenter Software, Mobile Video, and Rave. This role involves collaborating with various teams, ensuring service agreements are executed, and managing customer escalations to deliver consistent service levels.
As a Senior Customer Success Manager at Motorola Solutions, you will work with new and existing Public Safety clients nationwide to maximize usage, value, and product satisfaction. Responsibilities include aligning Motorola Software to agency outcomes, developing strong customer relationships, and translating public safety best practices into recommendations.
Customer Support & Field Engineers at Motorola Solutions work on designing and delivering complex mission critical voice and data systems, providing system support, maintenance, and building customer relationships. They also participate in acceptance tests and provide technical consultations and documentation as per contract requirements.
Provide technical integration, service, and support for Land Mobile Radio systems to U.S. Army, U.S. Air Forces, and U.S. Navy Enterprise networks in European and African regions. Collaborate with customers, install and remove LMR systems, and support communication needs. Ensure customer satisfaction and resolve project-related issues as needed.
Senior Customer Success Manager role at Motorola Solutions working with Public Safety clients to maximize product usage, value, and satisfaction. Responsible for promoting adoption of Motorola products, ensuring customer outcomes are realized, and driving statewide/regional strategies. Requires deep understanding of customer agency goals and delivering solutions to challenges.
Top Companies Hiring Customer Success Roles
See All
All Filters
No Results
No Results
