Top Customer Success Jobs
Customer Support Representatives provide end-user client support through various channels including phone, email, and chat for clients in the DACH region. Responsibilities include resolving client issues, collaboration with teams, suggesting product enhancements, documentation of client feedback, and engaging clients effectively.
Customer Support Representatives provide end-user support via phone, email, and chat, primarily for French institutional clients. They collaborate with various teams to resolve client issues, suggest product enhancements, and document feedback. They must be detail-oriented with strong problem-solving skills and a proactive client service approach.
As a Client Support Representative, you will build and maintain strong relationships with clients, address their needs, and resolve issues with Morningstar products. You will also collaborate with sales and product teams to enhance client experiences and ensure high-quality service delivery, while providing insights to improve operational processes.
Customer Support Representatives provide end-user support via phone, email, and chat in a complete and timely manner. They troubleshoot client issues, manage challenging interactions, and escalate when necessary. The position is based in London, supporting clients of Morningstar. Key responsibilities include continuous process improvement, stakeholder management, and ongoing education. Requirements include excellent French communication skills, proficiency with Windows-based applications, and a Bachelor's degree.
Customer Success Manager role in the Financial Services industry at Morningstar, responsible for providing top-tier support to clients, understanding customer needs, and ensuring customer return on investment. Fluent French is mandatory. Bachelor's degree required.
Associate Customer Success Manager or Customer Success Manager providing superior service to institutional investment software clients. Responsibilities include educating clients, driving adoption, collaborating with CSMs, proactive outreach, building product knowledge, resolving client issues, and analyzing customer data. Qualifications include 0-2 years of experience for Associate Customer Success and a minimum of three years for Customer Success Manager, quantitative aptitude, long-term client relationships, communication skills, financial knowledge, customer service focus, attention to detail, and proactive problem-solving approach.
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