As a Customer Support Specialist, you will support and resolve customer issues related to SAP LeanIX products, build strong customer relationships, and coordinate with internal teams to improve customer experience. You will also contribute to knowledge sharing and mentor colleagues.

The role involves managing partner relationships, especially in complex projects, supporting teams using SAP LeanIX, and ensuring adherence to best practices. The manager collaborates across various teams to optimize partner success, identifies expansion opportunities, and tracks key metrics related to partner relationships.

As a Customer Success Manager at SAP LeanIX, you will guide customers through their engagement with the company's products, ensuring retention and successful onboarding. This role requires collaboration with various teams, managing customer accounts, and translating feedback into product requirements, focusing on customer satisfaction and product usage growth.