Top Customer Success Jobs

As an Associate within the Quality Control team, responsible for credit documentation quality review, facilitating meetings, providing guidance, and ensuring quality performance. Collaborates with stakeholders to monitor and implement quality in line with firm policies. Requires 3 years of experience in financial institutions with expertise in documentation and audit. Proficiency in French or Italian is required, in addition to English.

As a Technology Support Lead, you will manage technology operations, maintain system performance, provide technical support, analyze client needs, and ensure operational stability in Payments Technology. You'll communicate with clients and deliver root cause analysis to enhance user experience and drive business impact.

As a Client Service Manager - Vice President at JPMorgan Payments, you will oversee a team of Client Service Account Managers, manage client relationships, drive performance, and implement strategic initiatives to enhance client satisfaction. Your role includes resolving client issues, improving processes, and collaborating with cross-functional teams. Traveling may be required.

As a Senior Specialist at AskJPMC, you will enhance the employee experience through expert handling of payroll, benefits, and inquiries, ensuring adherence to company policies. Your role involves resolving employee concerns, maintaining data integrity, and delivering quality service across various interactions.

The Home Lending Client Care Specialist IV is responsible for guiding customers through the loan process, requesting documentation, answering questions, and effectively communicating loan terms. They manage conditional approvals, address customer issues, and utilize communication logs for smooth processes while ensuring excellent customer service throughout.

As a Home Lending Client Care Specialist II, you guide customers through the loan process by answering inquiries, requesting documentation, ensuring timely action on loan items, and maintaining accurate record-keeping. You'll prioritize customer service through effective communication and problem-solving while working with a mortgage banker when issues arise.

The Collateral Service Specialist IV will review and validate loan documentation, manage collateral information, assist in compliance adherence, and collaborate on operational improvements. The role focuses on ensuring service level agreements are met while providing excellent client service and support.