Top Customer Success Jobs
As a Fraud Specialist III, you will provide exceptional customer service through phone and chat, assisting with financial needs while handling fraud-related duties such as identifying, investigating, and resolving fraud issues. You'll ensure compliance with regulations and improve fraud prevention and detection strategies, engaging directly with customers.
As a Fraud Specialist II, you will manage customer interactions in a back-office environment, requiring strong communication and multitasking skills. You’ll engage with customers while adhering to regulatory practices, demonstrating problem-solving abilities and adaptability in a fast-paced setting. Ownership and empathy in customer service are key responsibilities.
As a Client Service Associate II, you will manage a team and ensure client satisfaction by addressing issues, monitoring reports, and ensuring compliance with banking policies. You'll provide coaching, facilitate communication, and collaborate with various teams to enhance service delivery and support personnel decisions.
Featured Jobs
The Equity Trade Settlement Specialist is responsible for settling equity trades across multiple markets, managing escalations on failing trades, and ensuring timely settlements. This role includes working with custodians, handling asset servicing, cash management, and reporting regarding high/credit risk. The position emphasizes detail orientation, proactive problem-solving, and effective communication skills within the team.
The Account Specialist II - Merchant Services acts as an advocate for merchants by providing phone support, resolving payment processing issues, troubleshooting technical problems, and maintaining strong product knowledge. This role involves documentation, timely follow-ups, and collaboration with other teams to ensure excellent service to customers.
As a Collections Representative at Chase, you will provide customer service, resolve queries, and manage transactions related to fraud investigations, collections, payments, and loans, in a fast-paced call center environment.
The Client Service Analyst in Global Client Support responds to client inquiries regarding core cash products. Responsibilities include developing relationships with clients, resolving inquiries, coordinating with internal teams, and promoting service improvements, all while leveraging communication in German or Italian.
The Credit Support Specialist I is responsible for providing exceptional customer service by addressing inquiries related to transactions, payments, and account issues through phone communication.
As a Learning Specialist, you will manage training logistics for Payments, including scheduling, participant communication, and project evaluation using the Kirkpatrick model. You will ensure effective training material creation and project management, while providing analytical support to assess training metrics and suggest improvements.
The Client Service Senior Manager leads client service teams in the Commercial Bank, managing client relationships and driving strategic change through innovation. The role involves analyzing client data, resolving issues, mentoring staff, and ensuring high-quality service to retain clients. The manager must adapt to changing demands and support the use of digital tools.
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