The Customer Success Engineer acts as a trusted technical advisor throughout the customer lifecycle, ensuring maximum value from iManage Cloud by providing guidance, support, and developing enablement materials. Key responsibilities include building relationships, assisting in onboarding, delivering best practices, and analyzing customer data to influence proactive success strategies.

The Senior Customer Success Manager at iManage leads the customer lifecycle with a focus on retention and satisfaction, by collaborating with field teams to deliver value from subscriptions. Responsibilities include managing strategic customer portfolios, addressing feedback, analyzing metrics, creating engagement strategies, and acting as a resource hub for customer needs.