As a Learning and Development Specialist, you will support the development of employees by creating and facilitating impactful learning experiences. Your responsibilities include developing learning content, consulting with leaders to assess learning needs, implementing delivery methods, and monitoring program success. You will engage with subject matter experts to build resources that enhance employee skills and drive results for the business.

The Customer Success Engineer acts as a trusted technical advisor throughout the customer lifecycle, ensuring maximum value from iManage Cloud by providing guidance, support, and developing enablement materials. Key responsibilities include building relationships, assisting in onboarding, delivering best practices, and analyzing customer data to influence proactive success strategies.

The Senior Customer Success Manager at iManage leads the customer lifecycle with a focus on retention and satisfaction, by collaborating with field teams to deliver value from subscriptions. Responsibilities include managing strategic customer portfolios, addressing feedback, analyzing metrics, creating engagement strategies, and acting as a resource hub for customer needs.