The Customer Success Manager IV at GHX will drive account plans to enhance customer utilization of GHX solutions, improve satisfaction, and retain customers. They will work cross-functionally to achieve client goals, identify risks, and foster strong business relationships, while also identifying upsell opportunities.

The Customer Support Analyst II is responsible for managing customer relationships, assisting with system usage, troubleshooting issues, and providing solutions. This role involves effective communication with customers and collaboration with team members to resolve diverse problems using technical skills and guidelines.