As a Customer Service Agent, you will support users remotely in 3D printing, maintain customer satisfaction, relay feedback to the engineering team, and perform administrative tasks. You must possess strong communication skills in German and English and be capable of leading customers to solutions.

The Customer Service Agent will support customers, distributors, and resellers in the EMEA region by handling technical and business inquiries, training users on Formlabs printers, and collaborating with the engineering team to resolve issues. The role emphasizes multilingual communication and strong customer relationship skills.