Top Customer Success Jobs

The Lead Policy & Procedure Specialist is responsible for improving the risk environment, developing system documentation for the RCSA module, managing escalation of risk issues, and standardizing business policies and procedures. This role involves user system testing, quality control of policies, and maintaining efficiency in oversight controls.

The Principal Compliance Specialist will oversee compliance advisory activities related to regulatory requirements, manage compliance risks, engage with stakeholders for compliant solutions, execute functions within CMS programs, and support enterprise risk assessments.

The Client Services Manager leads a globally distributed B2B operations team, managing customer service relations, training, operational metrics, and performance management while ensuring service efficiency. Responsibilities include scheduling, strategic projects, process development, and collaboration with internal teams. International travel is required.

The Principal Compliance Specialist will advise on compliance risks relating to regulatory requirements for the Deposits line of business. Responsibilities include managing compliance risks, conducting compliance advisory activities, facilitating compliance management, and supporting regulatory exams and risk assessments.

The Principal Compliance Specialist will manage compliance advisory tasks, focusing on regulatory requirements for Card Acquisitions. Responsibilities include risk identification, regulatory change management, business change management, and facilitating compliance with programs. The role also involves engaging with stakeholders, executing compliance functions, and creating reports on program initiatives and risks.

As a Lead Pricing Specialist at Discover, you'll evaluate pricing strategies to drive revenue growth in Payment Services. You'll conduct pricing analyses, manage performance metrics, collaborate with cross-functional teams, and present findings to decision makers. This role emphasizes financial analysis, competitive pricing trends, and compliance with audit and governance requirements.

The Senior Model Validation Specialist conducts validation on financial models, scorecards, and anti-fraud tools. Responsibilities include managing risks, performing model validations, writing reports, querying data from various sources, and making recommendations for model enhancements.