Top Customer Success Jobs
The Sr. Customer Support Engineer will support customers by answering emails, debugging technical issues, and helping them optimize their use of Heap by Contentsquare. This role involves working closely with sales and product teams, advocating for the customer experience, and managing cross-functional projects.
The Sr Customer Support Engineer will help customers understand Heap's product, answer their emails, debug complex issues, and work closely with various teams to enhance customer experiences and product functionality. Responsibilities include forming client relationships, conveying technical concepts, advocating for user experience, and using SQL for data queries.
As an Enterprise Customer Success Manager, you will be responsible for maximizing customer lifetime value and driving revenue growth within a multi-million dollar book of business of post-sales customers. You will build lasting relationships with executives, front-line leadership, and platform end users, provide strategic guidance, ensure strong adoption and value realization, and support change management.
As an Adoption Consultant, you will design and deliver enablement plans tailored for customers to maximize the use of Contentsquare's software. You'll collaborate with Customer Education to develop scalable training programs, measure performance against KPIs, and work closely with various teams to align strategies with business objectives.
As Senior Manager of Customer Success, you will manage a team of Customer Success Managers, guiding key enterprise customers through launch and ongoing support, with a focus on enhancing customer satisfaction and driving retention and revenue growth.
This role involves leading a team of Customer Success Managers to strengthen client relationships, ensuring satisfaction, retention, and revenue growth through strategic leadership and continuous improvement initiatives.
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