Top Customer Success Jobs

Supervise a team of analysts handling executive escalations, ensure exceptional customer experiences, manage complex incidents, and analyze data trends to improve processes.

As a Concierge Agent III, you'll provide exceptional support to high-value customers, manage tasks, resolve issues, and educate clients about Coinbase products to enhance their experience.

The Complaints Analyst III manages escalated customer complaints, investigates issues, proposes process improvements, and communicates effectively across teams to enhance customer support and experience.

The role involves overseeing daily operations of a complaints team, managing performance metrics, ensuring regulatory compliance, providing coaching, and implementing strategic improvements while fostering team growth.

The role involves leading social support teams, managing crisis responses, developing support policies, and improving customer experiences through effective public messaging.

Lead a team of Compliance Analysts in conducting AML operations, ensuring adherence to policies, and reporting suspicious activities. Drive performance and foster a culture of compliance within the team.

The Residential Security Manager leads security operations for multiple residences, ensuring safety for principals, family, and guests. Responsibilities include managing security teams, establishing relationships, implementing protocols, conducting assessments, and coordinating responses to threats.

As a Compliance QA Analyst III at Coinbase, you will audit compliance operations, identify gaps, provide insights, and improve processes related to complaints and regulatory issues.

The Senior Analyst will lead SOX IT initiatives, assess compliance controls, work with auditors, and enhance program maturity while collaborating with various teams.

The Compliance QA Analyst IV audits transaction monitoring system cases to support AML/CFT programs, improves procedural updates, trains new analysts, and collaborates with various teams to enhance processes.