Top Customer Success Jobs

As a Complaints Analyst III, you will conduct quality control reviews of complaint cases, provide feedback to agents, assist in process refinements, and conduct root cause analysis to improve complaint handling.

Lead a team of customer support analysts handling high-value customer relationships, ensuring an outstanding experience and resolving escalations effectively.

The Senior Sanctions Associate will advise on US, EU, and UK sanctions laws, manage risks, and educate teams on compliance. Responsibilities include regulatory monitoring, cross-functional collaboration, and resolving sanctions-related issues.

As a Proactive Customer Success Specialist at Coinbase, you'll provide expert service to high-net-worth clients, ensuring proactive engagement and issue resolution while collaborating with cross-functional teams.

As a Social Support Supervisor, manage social support teams, achieve customer service metrics, provide coaching, and analyze performance data to enhance operations and workflows.

As a Proactive Customer Success Specialist, you will provide world-class support to high-net-worth customers, proactively resolve issues, and strengthen relationships while collaborating with various teams at Coinbase.

The SME L&D Trainer Lead Analyst at Coinbase will deliver onboarding and training sessions, drive continuous improvement initiatives, and oversee training strategies to enhance customer experience.

Lead customer experience programs related to risk and payments, developing strategies, optimizing operations, and collaborating across teams to enhance customer satisfaction.

As a Supervisor for the Customer Success Team, you will manage a team of analysts to ensure outstanding customer experiences and resolve escalations, while advocating for customers across the organization.

Supervise a team of analysts handling executive escalations, ensure exceptional customer experiences, manage complex incidents, and analyze data trends to improve processes.