Consultants will engage with US CarBravo dealers, enhancing satisfaction and adoption through support, training, and communication about program offerings and performance.

Lead CX transformation for GM Energy Care operations by mapping end-to-end journeys, prioritizing improvements from VOC/CSAT/NPS, driving CRM/tooling (OneCRM/CRM2, telephony, knowledge) roadmaps, and partnering across Product, Operations, and Analytics to deliver measurable CX and operational outcomes.