As a Lead Verification Representative, you will manage a team of Verification Representatives ensuring quality and accuracy in call pre-qualification and customer transfers, monitoring calls, reviewing performance data, conducting performance reviews, and collaborating on process improvements.

As a Lead Verification Representative, you will oversee a team, ensuring quality in call pre-qualification and customer transfers. Responsibilities include performance monitoring, coaching team members, and collaborating on process improvements. You will analyze metrics and manage staffing schedules while supporting the overall success of the verification process.