The Organisation Development Specialist at Canva focuses on performance management, enhancing processes globally, designing feedback frameworks, improving promotion processes, aligning initiatives with business strategies, and developing resources for managers. This role involves strategic collaboration with leaders and driving continuous improvement in performance systems.

As the Customer Experience Lead, you will design and optimize the customer support experience for Canva users, ensuring scalability and efficiency. You will utilize data-driven insights to refine service delivery and influence product roadmaps. Additionally, you will manage stakeholder relationships and ensure alignment across global teams to enhance user satisfaction and achieve defined objectives.

As a Digital Customer Success Manager at Canva, you will enhance customer relationships by ensuring users derive value from products, managing renewals, and utilizing data to identify risks of churn. You'll implement scalable processes and engage with a portfolio of accounts to improve retention rates.