Top Customer Success Jobs
As a Bilingual Customer Service Representative at Beyond Finance, you will be the primary point of contact for clients, providing exceptional customer service through effective communication and problem-solving while documenting client interactions in the CRM system. You will work to anticipate client needs and ensure satisfaction in a remote call center environment, with the expectation of managing high call volumes.
As a Negotiations Specialist, you will establish and maintain relationships with external partners to negotiate delinquent accounts for clients, oversee client finances, and utilize various tools for debt consolidation. Your role focuses on excellent communication and time management while consistently meeting client needs and participating in special projects.
As a Customer Service Representative at Beyond Finance, you will be the primary contact for clients enrolled in financial hardship programs, providing high-quality service and support. This remote position requires weekend and evening availability. Responsibilities include handling inbound and outbound calls, resolving client issues, maintaining positive client relations, and utilizing CRM systems effectively.
Featured Jobs
Negotiations Specialist at Beyond Finance responsible for negotiating delinquent accounts and assisting clients in becoming debt-free. Requires strong communication skills, ability to work in a fast-paced environment, and a passion for helping people. Bachelor's degree in a relevant field preferred.
The Bilingual Client Retention Specialist at Beyond Finance educates and assists clients facing financial hardship, deescalates upset clients, navigates CRM systems, analyzes financial situations, retains clients, and achieves retention goals through customized solutions. This role requires providing high-quality customer service and meeting retention targets.
As a Client Retention Specialist at Beyond Finance, the primary responsibility is to educate and assist clients facing financial hardship and exploring debt-free options. Responsibilities include educating clients, empathizing, analyzing financial situations, retaining clients, and achieving retention goals. The role requires providing top-notch customer service and meeting or exceeding retention targets.
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