Top Customer Success Jobs
The Retention Specialist is responsible for saving and retaining customers wishing to disconnect or downgrade their services. This role involves utilizing sales skills to meet retention targets, educating customers on product benefits, and addressing inquiries through billing systems. The position requires strong communication skills and an ability to thrive in a fast-paced environment.
The Senior Director of Voice of Customer will lead Altice USA's VoC Program, utilizing customer feedback to drive changes that enhance customer experience. Responsibilities include overseeing survey design, managing data analytics, and collaborating with various departments to improve customer satisfaction and loyalty.
The Retention Insight Specialist monitors call quality and performance of retention agents, assesses inbound and outbound call flows, and analyzes customer responses to promotions. Key responsibilities include providing feedback on calls, identifying training needs, and creating KPIs for executive review.
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The Retention Insight Specialist will monitor call quality and performance for Retention Agents, assess customer reactions, identify training opportunities, and develop quality initiatives. Responsibilities include monitoring call flows, providing feedback, creating KPIs, and conducting feedback sessions with leadership.
The Retention Insight Specialist monitors call quality and performance of retention agents, providing feedback and insights on customer reactions, training opportunities, and agent behaviors. This role involves creating key performance indicators (KPIs), conducting feedback sessions, and recommending improvements to enhance training and retention strategies.
The Retention Insight Specialist is responsible for monitoring call quality and performance of Retention Agents, assessing customer reactions, identifying training needs, and recommending improvements. They create KPIs for executive review and conduct feedback sessions with leadership.
As a Business Development Account Manager, you will execute a residential construction plan by communicating with stakeholders, researching projects, negotiating arrangements, coordinating activities with municipalities, and fostering relationships with builders to generate new business opportunities and leads.
The Retention Insight Specialist at Optimum is responsible for monitoring the call quality and performance of Retention Agents, assessing customer reactions, identifying training opportunities, creating KPIs, and conducting feedback sessions with leadership.
The Executive Customer Relations-Intake Coordinator at Optimum is responsible for creating and assigning cases based on customer correspondence, tracking escalations and complaints, and communicating effectively with management. The role requires exceptional communication and organizational skills, with a focus on customer service and problem-solving.
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