The Virtualized Customer Service Representative will engage with customers to provide information, resolve complaints, and maintain customer relationships. Responsibilities include data entry, troubleshooting customer issues, and ensuring customer satisfaction while adhering to company standards.

The Retention Specialist is responsible for saving and retaining customers wishing to disconnect or downgrade their services. This role involves utilizing sales skills to meet retention targets, educating customers on product benefits, and addressing inquiries through billing systems. The position requires strong communication skills and an ability to thrive in a fast-paced environment.