The Customer Success Manager will be the primary contact for clients, ensuring satisfaction through onboarding, success planning, and optimization of cybersecurity solutions. Responsibilities include providing insights on security best practices, tracking performance metrics, identifying expansion opportunities, and gathering customer feedback for product improvement.

The MSSP Partner Success Manager will manage relationships with MSSP partners, ensuring their success in delivering security solutions. Responsibilities include developing strong partnerships, monitoring performance, providing reports, and addressing partner issues. The role requires experience in cybersecurity and partner management to drive engagement and satisfaction.

Serve as a primary contact liaison for technical questions, collaborate with relevant teams, help customers develop success plans, collaborate with account management teams, identify expansion opportunities, lead POCs for upsells, and participate in presentations with key accounts.