Top Customer Success Jobs
As a Compliance Specialist, you will monitor compliance-related alerts, verify merchant information, conduct due diligence, ensure operational deliverables meet SLAs, and provide training to new team members. You'll work cross-functionally to maintain compliance programs and communicate with customers and partners regarding compliance issues.
The Brokerage Operations Trading Specialist will support trading operations, manage trade-related issues, ensure compliance with regulations, and collaborate with teams to improve processes. Responsibilities include assessing risks, managing liquidation of accounts, conducting research, and maintaining necessary documentation.
As a Customer Success Advocate for Cash App Lending, you will provide top-notch support to customers regarding Lending products, document issues, collaborate with teams, and improve customer experiences. You will also contribute to product enhancements based on customer feedback and observations.
The Brokerage Operations Process Specialist will enhance operational efficiency by optimizing processes and developing training initiatives. Responsibilities include managing operational documentation, handling customer support inquiries, leading process improvements, and collaborating with internal stakeholders to ensure readiness for product changes.
The Global Seller Implementation Specialist is responsible for managing the onboarding process for sellers, providing virtual and onsite training, addressing obstacles to ensure a successful go-live timeline, and maintaining expertise in Square's platform and products. This role combines project management skills with customer-facing support to enhance seller experiences.
The Brokerage Operations Service Specialist at Cash App will manage customer communications concerning brokerage accounts, process daily operations to maintain service levels, document complaints, identify customer experience issues, and enhance support training. The role requires a focus on compliance and service excellence within the financial operations of the firm.
As a Customer Support Specialist at Square Japan, you will assist customers through phone and email, helping them solve problems and improve their use of Square products. You will document issues, analyze customer trends, and collaborate with internal teams to enhance customer satisfaction. The role emphasizes empathetic communication and creative problem-solving.
The Customer Success Manager will lead a team responsible for enhancing customer satisfaction across various channels, coaching advocates, managing customer success projects, and improving operations at Square. They will also scale the team to increase effectiveness and efficiency while promoting a positive team culture.
As a member of the Financial Crimes Technology team, you will design and integrate ML systems for detecting suspicious transactions, ensure effective infrastructure for ML model development, and collaborate with product teams to enhance user safety on Cash App.
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