Top Customer Success Jobs

The Senior Technical Account Manager supports Cash App Pay and Afterpay merchants, ensuring their growth and integration health through technical expertise and partnerships, while driving commercial outcomes.

The Senior Technical Account Manager will enhance post-sales support, manage merchant relationships, and ensure integration successes using technical skills to drive growth for Cash App Pay and Afterpay.

Manage relationships with Square's largest Food and Beverage sellers, grow account-based revenue, serve as a seller advocate, and identify technical solutions. Collaborate with cross-functional teams on projects and negotiate pricing for account retention.

Partner with SMB merchants to reduce churn and increase adoption through retention strategies, proactive account planning, negotiation, and cross-functional advocacy. Manage a high-volume, multi-million pound portfolio, resolve escalations, identify growth and retention opportunities, and provide product and competitive insights to improve retention processes.

Manage a portfolio of SMB merchants to retain and grow accounts through consultative relationships, product adoption, upsells, and cross-functional advocacy. Deliver measurable outcomes, coach businesses, and drive expansion while representing merchant needs internally.

Partner with SMB merchants to reduce churn and drive contract adoption. Deploy retention strategies, negotiate to resolve churn risks, surface product and competitive insights, and collaborate cross-functionally to grow long-term customer value.

The Senior Partnerships Manager will develop a portfolio of strategic partners, focusing on sourcing, negotiating, and scaling partnerships to drive lead generation and seller acquisition while collaborating cross-functionally.

Lead a remote team of 10–12 Account Managers focused on SMB Food & Beverage merchants to drive upsell, retention, adoption, and customer satisfaction. Coach and develop the team, run pipeline reviews and 1:1s, handle escalations, partner cross-functionally with Product, Operations, and Sales, and support OKRs and program improvements. Travel approximately quarterly for team or customer meetings.

Manage a portfolio of SMB merchants to retain customers, reduce churn, and drive upsell/cross-sell. Proactively diagnose merchant needs, deploy retention and growth strategies, use data to inform decisions, and coordinate cross-functionally to solve structural problems. Build playbooks, lead difficult commercial conversations, and consistently deliver measurable revenue and retention outcomes.

Manage relationships with large sellers in Food and Beverage, grow revenue, provide high-level consulting, and address complex business needs with technical solutions.