Top Customer Success Jobs

Serve as a senior technical partner to enterprise merchants across Afterpay and Cash App. Manage integration health, troubleshoot website and POS issues using HTML, CSS, JavaScript, and SQL, drive product adoption and account expansion, conduct technical reviews, monitor KPIs, coordinate incident response, document solutions, and collaborate with Product, Engineering, Sales, and Account Management.

Lead technical onboarding and activation for complex Square sellers. Manage multiple implementation projects, support pre-sale discovery and solution validation, coordinate cross-functional teams, communicate technical requirements, manage risks, support data migration, translate seller needs into product feedback, mentor junior teammates, and improve onboarding processes through AI-powered automation. Travel up to 10% for client meetings, hardware installations, and internal events.

Lead a remote team of 10–12 Account Managers focused on SMB Food & Beverage merchants to drive upsell, retention, adoption, and customer satisfaction. Coach and develop the team, run pipeline reviews and 1:1s, handle escalations, partner cross-functionally with Product, Operations, and Sales, and support OKRs and program improvements. Travel approximately quarterly for team or customer meetings.

Manage a portfolio of SMB merchants to retain customers, reduce churn, and drive upsell/cross-sell. Proactively diagnose merchant needs, deploy retention and growth strategies, use data to inform decisions, and coordinate cross-functionally to solve structural problems. Build playbooks, lead difficult commercial conversations, and consistently deliver measurable revenue and retention outcomes.

Manage and grow a portfolio of SMB merchants by building trusted relationships, driving product adoption and upsells, advocating merchant needs internally, and delivering measurable retention and growth outcomes through consultative outreach and business coaching.

Manage and grow a portfolio of SMB merchants in Australia by driving retention, product adoption, upsells, and value-based recommendations; act as trusted advisor, advocate merchant needs internally, and meet outcome-based growth and retention goals.

The Senior Technical Account Manager supports Cash App Pay and Afterpay merchants, ensuring their growth and integration health through technical expertise and partnerships, while driving commercial outcomes.

The Senior Technical Account Manager will enhance post-sales support, manage merchant relationships, and ensure integration successes using technical skills to drive growth for Cash App Pay and Afterpay.

Manage relationships with Square's largest Food and Beverage sellers, grow account-based revenue, serve as a seller advocate, and identify technical solutions. Collaborate with cross-functional teams on projects and negotiate pricing for account retention.

Manage a portfolio of SMB merchants to retain and grow accounts through consultative relationships, product adoption, upsells, and cross-functional advocacy. Deliver measurable outcomes, coach businesses, and drive expansion while representing merchant needs internally.