Top Customer Success Jobs

As Senior Lead of Complaints Management, oversee and enhance complaint resolution processes for Square and Afterpay, ensuring compliance and customer satisfaction. Lead a team to implement strategies, analyze trends, and communicate effectively with stakeholders and regulatory bodies.

As a Senior Technical Writer, create and improve technical documentation for developers, collaborating with stakeholders to enhance content quality while utilizing AI tools for efficiency.

The Sales Enablement Manager will drive clarity and continuous learning across sales teams, curating knowledge resources and managing communications to enhance sales effectiveness.

The role involves managing strategic partnerships, executing integrated sponsorships, delivering exceptional events, engaging with C-level executives, and leading content programs to enhance Afterpay's industry positioning.

The SMB Account Manager nurtures relationships with merchants, helping them grow their business through Square's products and services, while managing a customer pipeline and addressing client needs.

The Learning Specialist delivers learning solutions and performance support for Customer Success teams, focusing on training delivery, coaching, and content development.

The role involves ensuring compliance and quality in customer interactions for the Investing program, utilizing AI and regulatory knowledge to evaluate and improve standards.

The Account Manager will manage relationships with SMB merchants in Spain, focusing on retention, growth, and cross-selling opportunities while collaborating with cross-functional teams.

The Enterprise Account Manager will drive post-sale relationships with large Food & Beverage sellers, focusing on retention, growth, and cross-functional collaboration to enhance Square's product adoption and strategic partnerships.

The Trade & Industry Events Manager will oversee trade shows and events, managing strategy, logistics, and vendor relationships to enhance brand awareness and lead generation.