Top Healthtech Customer Success & Experience Jobs

The Technical Product Support Analyst II provides technical assistance for Inovalon's products, handling customer inquiries via various communication methods, resolving technical issues, and documenting customer interactions.

Responsible for managing client relationships and operational aspects, ensuring customer satisfaction, successful project execution, and effective onboarding of new business.

The Customer Pay Support Rep handles calls with patients, manages accounts, processes payments, resolves billing issues, and ensures customer service excellence.

The Vice President of Client Services oversees client outcomes, leads a high-performing team, manages operations, and ensures seamless product adoption across clients.

As a Customer Engagement Specialist, you'll enhance customer satisfaction, drive product adoption, and collaborate with sales and engineering teams to support the Touch Surgery Ecosystem, optimizing clinical workflows and solutions in healthcare.

As a Business Development Intern, you will automate data reviews, improve Salesforce workflows, analyze pipeline health, and contribute to account planning while gaining exposure to biopharma market strategies.

Customer Experience Representatives provide support via phone, chat, and email, assisting customers with program inquiries, technical issues, and documentation while maintaining service and quality metrics.

The Strategic Account Manager will develop client relationships, ensure customer satisfaction, drive account growth, lead contract renewals, and collaborate across teams to enhance client success.

The Pharmacy Resolution Specialist handles calls regarding pharmacy benefits, processes prior authorization requests, resolves inquiries, and maintains compliance with regulations while providing excellent customer service.

The Insurance Claims Specialist manages patient account balances, submits claims, resolves errors, and ensures compliance with billing regulations while providing excellent customer service.