Top Biotech Customer Success & Experience Jobs

Oversee multiple pharmaceutical campaigns, managing client relationships, project plans, and ensuring timely execution while collaborating with internal teams.

Provide comprehensive support to senior leadership, manage calendars, arrange travel, handle correspondence, and coordinate personal logistical needs while maintaining confidentiality.

Provide Level 1 technical support for LGC software products, manage customer inquiries, document issues, and collaborate with teams for efficient response.

Customer Success Engineers support customers using the Watershed platform, analyzing issues and providing solutions across bioinformatics and software services.

The job invites individuals to express interest by submitting resumes or LinkedIn profiles, emphasizing diversity and contributions to the mission.

The Client Relationship Manager provides white-glove client support, enhances customer retention, manages onboarding, monitors client activity, and utilizes Salesforce CRM to document interactions and improve operational effectiveness.

The Client Services Associate will manage client communications, support account setups in Salesforce, resolve issues, and maintain client relations.

The Technical Support Supervisor manages a team of support specialists, oversees ticket resolution, provides mentorship, and coordinates training and performance reviews.

Responsible for monitoring cardiovascular medical device studies, ensuring compliance with FDA regulations, and fostering effective relationships with stakeholders.

As a Solutions Engineer, you'll lead technical evaluations, prepare tailored demos, and partner with sales teams to connect tech capabilities with business outcomes, improving healthcare through automation and compliance.