Top Aerospace Customer Success & Experience Jobs

The Customer Quality Support Representative coordinates customer interactions, resolves concerns, and ensures positive experiences. Responsibilities include quality interface, administrative tasks, and improvement activities for customer satisfaction.

The role involves responding to customer inquiries about aircraft spare parts, managing orders, and providing expert customer support while collaborating with internal teams.

Support development and redesign of technical training materials and curricula for geospatial software. Create eLearning, videos, and LMS content, present technical information for varied audiences, upload and assign courses in the LMS, and assist subject matter experts and other projects to improve L&D processes.

The Training Manager will design and develop training programs for product operations, aligning team capabilities with business objectives and enhancing customer education.

Install and service DISH, Starlink, and smart home solutions in customers' homes; instruct customers on device use; maintain professional, safe work areas while troubleshooting, lifting equipment, climbing ladders, and working independently.

The Senior IT Support Analyst provides advanced technical support, mentors junior staff, troubleshoots complex IT issues, and manages systems and hardware for employees.

Drive business growth by understanding customer needs, providing technical solutions, and articulating the value of products or services in a defense context.

The GSE & Tools Customer Solutions Manager at Airbus is responsible for addressing compliance risks and fostering the integrity and reputation of the organization while supporting technical and customer service needs.

Serve as a crucial liaison between engineering teams and global operators, providing technical support, troubleshooting, and maintenance for various helicopter models, while managing government contracts and offering mentorship to other representatives.

The Cabin Design Engineer will develop and customize aircraft cabin interiors, perform design analysis, and support airline customers during operations.

The Technical Support Specialist provides tier 1 & 2 support, manages Microsoft 365 administration, and ensures high-level technical service for executives. They troubleshoot hardware, software, and network issues while maintaining inventories and security protocols.

Process and input incoming orders, respond to customer phone and email inquiries, coordinate with internal departments, prepare customs paperwork for international shipments, track in-house orders and inventories, and perform other customer service duties as assigned.

The Manager of Customer Success will manage a portfolio of 100-200 customer accounts, driving retention, renewals, and upsells while leading a team of Customer Success Managers to enhance customer relationships and experiences.