Top Customer Success & Experience Jobs

Manages HPE partner-delivered services, including program governance, delivery performance, customer satisfaction, financials, escalations, and partner assessments. Leads operational reviews, root-cause analysis, corrective actions, service improvements, and growth initiatives across regions. Builds relationships with partners and internal stakeholders, develops success plans and business cases, and drives continuous improvement and profitable services growth.

Serve as the primary post-sales technical service contact for Juniper customers, coordinating support delivery, escalations, SLAs, service reviews, and internal technical teams. Assess network health, configurations, software defects, deployment risks, and upgrade plans across large enterprise and service-provider environments. Provide technical recommendations, facilitate product and feature deployments, maintain customer network documentation, and use ITIL-based reporting to improve network reliability, performance, and customer outcomes.

Provides post-sales technical account leadership for enterprise networking customers. Acts as the primary service contact, coordinates support and professional services, manages SLAs and service deliverables, escalates critical issues, leads status reviews, assesses network health and software defects, and recommends improvements to configurations, topology, upgrades, and deployments. Requires advanced IP/MPLS and data-center networking expertise, customer-facing communication, independent prioritization, and extensive network operations experience.

Leads strategic service delivery for top multinational accounts across HPE service units and regions. Owns account governance, contractual performance, executive client relationships, service improvement, financial and risk management, steering committees, and delivery orchestration. Partners with sales on portfolio expansion, pre-sales, solution design, and change negotiations. Requires broad technology knowledge, IT service management expertise, and leadership of complex virtual, cross-cultural teams.

Manages a portfolio of up to six outsourcing or annuity service contracts, overseeing financial performance, budgets, customer satisfaction, negotiations, service delivery teams, governance, and account strategy. Builds executive customer relationships, leads virtual cross-functional teams, ensures policy and contract compliance, identifies new business opportunities, and drives additional revenue through product expansion. The role requires expertise in client management, P&L concepts, contract law, program management, and sophisticated support or outsourcing services.

Serve as the technical advocate for HPE Complete Care and GreenLake customers, develop Account Support Plans, manage operational profiles, drive proactive technical deliverables, lead support reviews, facilitate Support Team Days, and occasionally visit customer sites to resolve issues and improve service delivery.

Provides post-sales technical account leadership for enterprise networking customers. Acts as the primary service contact, coordinates support and professional services, manages SLAs and escalations, conducts network health checks, reviews configurations and software defects, identifies deployment risks, and recommends improvements to network performance, reliability, security, and topology. The role also coordinates service delivery, reporting, customer reviews, and collaboration with engineering teams on product quality issues.

Serves as the primary post-sales technical contact for enterprise networking customers, coordinating support delivery, SLAs, escalations, service plans, health checks, and technical reviews. Advises customers on network performance, architecture, upgrades, configurations, risk mitigation, and new HPE Networking deployments. Coordinates across customers, partners, support, engineering, professional services, and account teams while maintaining ITIL-based reporting and network solution documentation.

Serves as the primary post-sales technical contact for networking customers, coordinating support, service delivery, escalations, SLAs, reporting, health checks, upgrades, and risk mitigation. Provides technical recommendations across datacenter and IP/MPLS networks, collaborates with HPE and Juniper engineering and services teams, and improves customer operational performance. Requires strong networking expertise, customer-facing communication, independent prioritization, and extensive enterprise network design, implementation, and troubleshooting experience.

Serves as the primary post-sales technical contact for enterprise networking customers, coordinating support delivery, SLAs, escalations, service plans, health checks, reporting, and risk mitigation. Provides network performance analysis, configuration and upgrade recommendations, and supports new feature deployments. Partners with customers, account teams, professional services, engineering, and technical support to resolve issues and improve network reliability. Requires deep IP networking expertise and 8+ years of experience with datacenter and IP/MPLS networks.