Top Customer Success & Experience Jobs

Manage a portfolio of North American clients to drive adoption, retention, and revenue growth. Resolve inbound client issues, recommend strategic improvements, lead client and internal projects, meet KPIs for growth, communication SLAs, and retention, and advise clients using product and industry expertise.

Leads a team of 8+ account managers serving mid-market clients. Responsibilities include coaching, performance management, retention and expansion strategy, client escalations, workflow optimization, data-driven trend analysis, resource allocation, cross-functional collaboration, and stakeholder communication. The role focuses on scalable client success, operational excellence, product adoption, and revenue growth across a large portfolio of customer relationships.

Set up, troubleshoot, and maintain client FareHarbor dashboards; collaborate with Sales, Onboarding, Support, and Account teams to customize dashboards, implement client feedback, and support seasonal projects while learning product updates and sharing best practices.

The Team Lead, Account Management at FareHarbor drives revenue growth, mentors Account Managers, and manages high-impact client portfolios, ensuring performance and retention targets are met.

The Account Manager manages client relationships, drives revenue growth, ensures client retention, and collaborates cross-functionally to enhance product adoption and satisfaction.

The Director of Client Onboarding & Enablement will lead a large team to enhance client onboarding experiences, improve operational efficiency, and drive client success through strategic training and automation efforts.