Top Customer Success & Experience Jobs

Leads a team of 7–10 Enterprise Account Managers serving strategic B2B clients. Oversees coaching, retention, renewals, expansion, escalations, client health, service-level execution, and account planning. Partners cross-functionally with Product, Sales, Support, Finance, Legal, Marketing, Connectivity, and Operations to resolve issues and improve client value. Uses client, revenue, engagement, and operational data to prioritize work, improve team performance, and reduce churn.

Leads a team of 8+ account managers serving mid-market clients. Responsibilities include coaching, performance management, retention and expansion strategy, client escalations, workflow optimization, data-driven trend analysis, resource allocation, cross-functional collaboration, and stakeholder communication. The role focuses on scalable client success, operational excellence, product adoption, and revenue growth across a large portfolio of customer relationships.

Manages 30–50 high-value enterprise clients by building stakeholder relationships, promoting client success, identifying growth and churn-mitigation opportunities, monitoring account health, resolving booking and reservation-management issues, and communicating platform expertise and industry trends. The role requires strong analytical, problem-solving, organizational, collaboration, and client-service skills, with regular use of Excel and Tableau.

Supports clients and reseller partners using FareHarbor’s affiliate and distribution-channel software. Responsibilities include handling email and phone support, configuring technical partner setups, troubleshooting invoicing issues, escalating client needs, documenting processes, contributing user feedback to software development, and maintaining internal and external relationships. The role is based in Honolulu and requires strong communication, analytical, customer-support, and technology-adoption skills.

Manages 30–50 enterprise clients by building stakeholder relationships, delivering high-touch service, identifying growth and churn-mitigation opportunities, monitoring account health, resolving booking-platform issues, and advising clients on industry trends. Collaborates with support teams, uses technical knowledge to solve unique reservation-management problems, and analyzes data to support client success and company performance.

The Team Lead, Account Management at FareHarbor drives revenue growth, mentors Account Managers, and manages high-impact client portfolios, ensuring performance and retention targets are met.