Top Customer Success & Experience Jobs

Own end-to-end delivery of batch data solutions, including customer engagement, requirements gathering, configuration, validation, and fulfillment. Build strategic customer relationships, coordinate with sales, product, and technology teams, manage multiple solution delivery projects, support platform transitions, resolve escalations, advise on compliance, and drive process improvements. The role requires translating complex business needs into executable solutions and communicating effectively with technical and non-technical stakeholders.

Serve as primary operational advisor for a portfolio of premium SaaS customers, driving onboarding, adoption, fraud analysis, operational support, strategic consulting, and expansion. Monitor customer health, lead projects, translate data into recommendations, collaborate with Sales/Product, and ensure delivery and long-term value.

Manage B2B client relationships, delivery, issue resolution, implementations, onboarding, and complex projects. Coordinate cross-functional teams, translate client requirements into contracts, delivery plans, and SLAs, monitor commitments, identify account growth opportunities, and communicate customer feedback to improve products, services, and client satisfaction.

The SaaS Customer Experience Consultant manages customer support and project delivery, ensuring service levels are met, identifying solutions, and enhancing client relationships.

Serve as primary operational owner for strategic customers: lead onboarding, training, implementations, operational reviews, and fraud analysis. Drive adoption, deliver projects, provide insights, support renewals/expansions, and act as trusted advisor across multiple time zones.

The Director, Client Strategy & Growth Enablement leads strategic client engagements, drives product innovation, and collaborates with senior leadership to enhance client performance and market presence.

Lead onboarding and implementation of Trusted Call Solutions for enterprise and telecom customers. Serve as single point of contact, manage complex multi-quarter projects, translate business requirements into technical implementations, provide training and operational support, escalate and coordinate issue resolution, and partner with cross-functional teams to drive adoption and product improvements.

Provide post-sale test enablement and onboarding support for TransUnion consumer credit, fraud, and small business products. Interface with customers to deliver custom test data, explain testing processes, manage timelines and expectations, and coordinate with Sales, Technical Onboarding, and Client Engineering. Maintain clear communication and document ticket updates to minimize risk and build customer loyalty.