Top Customer Success & Experience Jobs

Analyzes customer business requirements and collaborates with technical teams to design, configure, test, validate, document, and deliver end-to-end processing solutions. Communicates directly with customers to audit results, validates batch and online outputs, and assesses how industry changes affect program execution and fulfillment. The role requires strong communication, problem-solving, prioritization, data familiarity, and the ability to translate technical concepts for nontechnical audiences.

Serve as primary operational advisor for a portfolio of premium SaaS customers, driving onboarding, adoption, fraud analysis, operational support, strategic consulting, and expansion. Monitor customer health, lead projects, translate data into recommendations, collaborate with Sales/Product, and ensure delivery and long-term value.

The Director, Client Strategy & Growth Enablement leads strategic client engagements, drives product innovation, and collaborates with senior leadership to enhance client performance and market presence.

Provide operational B2B customer support: manage user access, handle inbound/outbound calls, resolve first‑level incidents and escalate technical issues. Maintain service continuity, support KPI tracking, create dashboards and reports, and drive continuous improvement to enhance customer experience.

Lead onboarding and implementation of Trusted Call Solutions for enterprise and telecom customers. Serve as single point of contact, manage complex multi-quarter projects, translate business requirements into technical implementations, provide training and operational support, escalate and coordinate issue resolution, and partner with cross-functional teams to drive adoption and product improvements.

Lead end-to-end implementation and onboarding of telecom and SaaS solutions, manage integrations and deployments, drive customer adoption and success metrics, serve as primary customer contact, coordinate cross-functional teams, manage risks and escalations, ensure SLA/KPI compliance, provide training and early-life support, promote process improvements and automation, and support account growth. Up to 30% travel required.

Provide post-sale test enablement and onboarding support for TransUnion consumer credit, fraud, and small business products. Interface with customers to deliver custom test data, explain testing processes, manage timelines and expectations, and coordinate with Sales, Technical Onboarding, and Client Engineering. Maintain clear communication and document ticket updates to minimize risk and build customer loyalty.

Serve as the primary relationship owner for a client portfolio, driving product adoption, onboarding, issue resolution, and retention. Act as liaison between clients and internal teams, use data and product insights to improve satisfaction, identify growth opportunities, and ensure timely collaborative issue resolution.

Serve as liaison between sales, delivery, and customers to gather requirements, design and validate end-to-end batch fulfillment solutions, coordinate resources, audit outputs, and ensure program deliverables and timelines are met.

Serve as primary operational owner for strategic customers: lead onboarding, training, implementations, operational reviews, and fraud analysis. Drive adoption, deliver projects, provide insights, support renewals/expansions, and act as trusted advisor across multiple time zones.