Top Customer Success & Experience Jobs

The Customer Success Manager will strengthen relationships with key stakeholders, understand their business goals, provide expert guidance on the platform, and track customer success metrics.

The Strategic Customer Success Manager will build relationships with key stakeholders, develop tailored success plans, provide guidance on the mParticle platform, collaborate with internal teams, and track customer health metrics.

The Customer Success Manager will cultivate strong relationships with key stakeholders, develop tailored success plans, guide clients to maximize platform value, and collaborate with internal teams to achieve measurable outcomes.

Provide live chat and email support via Intercom to SMB customers, troubleshoot issues (including HTML/CSS), collect feedback, educate customers on product use, and contribute to documentation and process improvements. Drive impact through projects using AI and automation to scale support and improve customer outcomes.

Manage onboarding, launch, execution, and optimization of Rokt Ads campaigns for Japanese advertisers. Analyze campaign and portfolio data to surface trends and actionable insights, build confidence managing smaller accounts, apply AI-enhanced tools and automation to improve outcomes, and partner cross-functionally to solve problems and scale campaign performance.

Provide Japan business-hours technical implementation support and problem-solving for ecommerce and Ads accounts. Lead end-to-end integrations (web/iOS/Android SDKs, server-to-server/API), support QA/testing and post-launch stabilization, translate technical constraints for Account Management, escalate with clear context, and build scalable playbooks and AI-augmented processes to increase speed and consistency.