Top Customer Success & Experience Jobs

Lead and coach an onboarding team to take real estate clients from kickoff to website/app launch. Track KPIs (launch volume, time to launch, CSAT, pre-launch churn), manage escalations, improve processes, partner cross-functionally, own new-hire onboarding, and deliver quarterly projects to boost efficiency and client experience.

As a Client Experience Specialist, you will engage with clients facing retention issues, resolve their concerns, and develop strategies to maintain client relationships effectively.

Lead and develop a high-performing client support team focused on CSAT, first-contact resolution, SLA adherence, and revenue contribution. Run coaching, QA, escalations, and new-hire ramping. Use Salesforce and reporting to drive data-led decisions, build cross-functional partnerships, and scale AI-enabled workflows to improve efficiency and client outcomes.

Manage onboarding for new real estate clients—run discovery calls, translate client vision into action, coordinate internal teams (including IDX integration), document progress in Salesforce, and deliver high-quality website launches at scale while maintaining CSAT and review targets.

Provide guidance and solutions to clients, assist with technical issues, and communicate effectively with real estate professionals.

The Client Success Manager II at Luxury Presence manages client relationships, implementing marketing strategies, guiding website builds, and ensuring client success throughout their lifecycle.

As a Client Success Manager I, you'll lead client engagement, educate on digital strategies, drive product adoption, and identify growth opportunities.