Client Support Representative

Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 50,000 real estate professionals, including more than 20 of the Wall Street Journal’s top 100 agents, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.

We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses.

In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses. 

*** Must be willing to work 9 am - 7 pm AZ time ***

Location: Scottsdale/Kierland

This is a full-time in-office position during training. (3/4 weeks) Hybrid after that (3 days in office, 2 days at home)

Essential functions of the role include:

• Live chatting with clients to assist them in real time
• Answering incoming calls to resolve client questions and returning voicemails
• Emailing with clients and providing them with frequent updates
• Reporting technical issues to the product team 
• Supporting and assisting your teammates

You’re gifted at:

• Commanding software e.g. Salesforce
• Building beautiful websites
• Leading customers through software training
• Communicating complicated technology to clients with expertise ranging from novice to advanced
• Being a team player 

You have:

• 2-5+ years of experience working in customer service; website or real estate experience a plus
• A deep sense of empathy for customers
• The ability to be an out-of-the-box thinker and be resourceful
• The drive to solve client problems with a high degree of quality and efficiency
• A can-do attitude and brings positive energy to every task and interaction

You command:

• Teaching and helping customers
• Curiosity: you love to dig into problems and find solutions
• Start-up hustle & teamwork
• Project management 

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. 

We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. 

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, Toba Capital, and Switch Ventures, and have raised $52.6 million to date. 

More than 13,000 real estate businesses rely on our platform, including over 20 of the Wall Street Journal’s top 100 agents. Additionally, many of the industry’s most powerful brokerages — including Compass, Coldwell Banker, and Sotheby’s International Realty — rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and our lead nurturing tool just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.