We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses.
In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses.
*** Must be willing to work 6 am - 6 pm PT ***
Location: Scottsdale, Arizona
This is a full-time in-office position during training. (4 weeks) & Hybrid after that (3 days in office, 2 days at home)
Essential functions of the role include:Live chatting with clients to assist them in real time
Answering incoming calls to resolve client questions and returning callback requests
Emailing clients and providing them with frequent updates
Uncovering upsell opportunities through active listening and needs-based discovery
Coordinating with internal teams to resolve customer requests effectively
Actively managing case workload to ensure prompt follow-up and continuous customer engagement
Triaging and reporting technical issues to the product team
Supporting and assisting your teammates
Skilled at learning and using customer management platforms like Salesforce
Identifying opportunities for website design enhancements
Maintaining composure and clarity when handling high-pressure situations
Exceptional active listening—picking up on what customers say, what they imply, and what they truly need
Teaching customers how to maximize platform value and achieve success independently
Communicating complicated technology to clients with expertise ranging from novice to advanced
Being a team player
2-5+ years of experience working in customer service; website or real estate experience a plus
A deep sense of empathy for customers
The ability to be an out-of-the-box thinker and be resourceful
The drive to solve client problems with a high degree of quality and efficiency
A can-do attitude and brings positive energy to every task and interaction
Teaching and helping customers
Curiosity: you love to dig into problems and find solutions
Start-up hustle & teamwork
Project management
Skills Required
- 2-5+ years of experience working in customer service
- Website or real estate experience
- Ability to communicate complicated technology
- Experience with Salesforce
- Empathy and resourcefulness
What the Team is Saying
Luxury Presence Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical coverage with multiple plan options, HSA eligibility, and mental‑health resources (including app reimbursements) are repeatedly highlighted. Employer‑paid life and disability insurance further reinforce the core health and protection stack.
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Leave & Time Off Breadth — Flex/Unlimited PTO is paired with paid holidays, sick time, bereavement leave, and paid volunteer days. This breadth signals an intent to support time away across a range of personal needs.
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Parental & Family Support — Generous paid parental leave, family medical leave, and fertility benefits are emphasized. These offerings indicate inclusive support for caregivers across different family paths.
Luxury Presence Insights
What We Do
Luxury Presence is the leading growth platform for high-performing real estate agents, teams, and brokerages. The company provides agent-branded websites, advanced marketing tools, and AI CRM, the relationship engine powered by Presence AI that transforms an agent's sphere into a proactive source of new business. More than 18,000 real estate businesses rely on Luxury Presence to elevate their brand, attract clients, and grow their business, including 30%+ of the Wall Street Journal RealTrends top agents and teams. Founded in 2016 by CEO Malte Kramer, Luxury Presence has become the unified platform for modern agents, combining premium design, data-driven marketing, and intelligent AI systems that support every stage of the client relationship. Luxury Presence has raised $89M from notable investors including Bessemer Venture Partners, Switch Ventures, NextEquity, Toba Capital, Zillow Co-Founder Spencer Rascoff, real estate coach Tom Ferry, NBA Champion Dirk Nowitzki, and NFL Pro Larry Fitzgerald. The company has offices in Austin, Phoenix, Denver, and New York City.
Why Work With Us
At Luxury Presence, you join an exceptionally talented, low-ego team building the future of real estate. You’ll be pushed outside your comfort zone, gain career-defining experience, and have the freedom to experiment, innovate, and create meaningful impact—fast.
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Luxury Presence Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We design our work modalities around how each role functions best, with in-person, hybrid, and fully remote teams across the company.
