Essential functions of the role include:
- Live chatting with clients to assist them in real time
- Answering incoming calls to resolve client questions and returning callback requests
- Emailing with clients and providing them with frequent updates
- Uncovering upsell opportunities through active listening and needs-based discovery
- Coordinating with internal teams to resolve customer requests effectively
- Actively managing case workload to ensure prompt follow-up and continuous customer engagement
- Triaging and reporting technical issues to the product team
- Supporting and assisting your teammates
You’re gifted at:
- Skilled at learning and using customer management platforms like Salesforce
- Identifying opportunities for website design enhancements
- Maintaining composure and clarity when handling high-pressure situations
- Exceptional active listening—picking up on what customers say, what they imply, and what they truly need
- Teaching customers how to maximize platform value and achieve success independently
- Communicating complicated technology to clients with expertise ranging from novice to advanced
- Being a team playerTeaching and helping customers
- Curiosity: you love to dig into problems and find solutions
- Start-up hustle & teamwork
You have:
- 2-5+ years of experience working in customer service; website or real estate experience a plus
- A deep sense of empathy for customers
- The ability to be an out-of-the-box thinker and be resourceful
- The drive to solve client problems with a high degree of quality and efficiency
- A can-do attitude and brings positive energy to every task and interaction
What the Team is Saying
Luxury Presence Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with HSA options, life and disability insurance, and mental‑health resources. Fertility support and company contributions to health savings further reinforce the depth of coverage.
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Leave & Time Off Breadth — Flex or unlimited PTO, paid holidays and sick leave, bereavement leave, and paid volunteer time are consistently highlighted. Generous parental and family leave indicates meaningful time-off support beyond standard policies.
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Flexible Benefits — Roles are offered in remote, hybrid, and in‑office formats with home‑office stipends in certain locations. Select office amenities, ERGs, retreats/offsites, and learning opportunities add flexibility in how benefits are accessed.
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What We Do
Luxury Presence is the leading growth platform for high-performing real estate agents, teams, and brokerages. The company provides agent-branded websites, advanced marketing tools, and Presence® CRM, the AI relationship engine that transforms an agent’s sphere into a proactive source of new business. More than 17,000 real estate businesses rely on Luxury Presence to elevate their brand, attract clients, and grow their business, including 30% of the Wall Street Journal RealTrends top agents and teams. Founded in 2016 by CEO Malte Kramer, Luxury Presence has become the unified platform for modern agents, combining premium design, data-driven marketing, and intelligent AI systems that support every stage of the client relationship. Luxury Presence has raised $89M from notable investors including Bessemer Venture Partners, Switch Ventures, NextEquity, Toba Capital, Zillow Co-Founder Spencer Rascoff, real estate coach Tom Ferry, NBA Champion Dirk Nowitzki, and NFL Pro Larry Fitzgerald. The company has offices in Austin, Phoenix, Denver, and New York City.
Why Work With Us
At Luxury Presence, you join an exceptionally talented, low-ego team building the future of real estate. You’ll be pushed outside your comfort zone, gain career-defining experience, and have the freedom to experiment, innovate, and create meaningful impact—fast.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
