Top Customer Success & Experience Jobs in Columbus, OH

Own the full post-sale customer experience, including onboarding, implementation, project delivery, support, account growth, adoption, business reviews, escalations, and customer advocacy. Serve as a trusted advisor on design-to-manufacturing workflows and PLM, MES, and ERP systems while collaborating with Sales, Product, Engineering, and Support. The role requires managing multiple customer projects and traveling extensively for implementations, training, and meetings.

Own the strategy, governance, and scalability of Datarails’ customer-facing content ecosystem. Audit and organize existing materials, establish creation and review frameworks, identify customer journey content gaps, and collaborate with Customer Success, Product, Sales, and Marketing. Maintain standards for structure, branding, accessibility, and accuracy while using content usage data to improve effectiveness.

Own technical customer engagement across evaluations, proofs of value, deployment, troubleshooting, and renewals. Configure customer environments, support identity, SSO, email, and allowlisting requirements, lead technical workshops, and translate complex issues into clear solutions. Partner with Sales, Customer Success, Product, and Engineering to drive revenue, retention, and expansion. Document recurring challenges and create scalable playbooks and insights.

The Technical Customer Success Manager will manage customer onboarding, troubleshoot issues, build solutions, drive value, and identify growth opportunities.

Owns retention, expansion, and cross-sell for pharmaceutical manufacturer accounts. The Director builds executive relationships, leads business reviews, grows prescription script share, identifies new brand opportunities, and coordinates Strategy, Analytics, Product, and Operations teams. The role translates program data into commercial insights, advocates for client priorities internally, resolves risks proactively, and maintains account plans. Success is measured through renewals, account growth, cross-sell opportunities, executive engagement, and client advocacy.

As an Intern, you will monitor geopolitical events affecting supply chains, analyze data for risks, and support the Intelligence Solutions team.

As Implementation Manager, you will oversee customer deployments of the Odyssey platform, ensure successful implementations, and facilitate communication across teams to enhance customer experience and satisfaction.

Manage B2B SaaS customer accounts by driving renewals, retention, net revenue retention, and expansion revenue. Identify upsell and cross-sell opportunities, monitor customer health and adoption, negotiate contracts, and mitigate churn risks. Collaborate with Account Executives and Customer Success Managers while maintaining product expertise and analyzing customer data to support account growth.

Support customer onboarding from sales handoff through go-live and ongoing operations. Responsibilities include preparing and running kickoff calls, collecting customer and site information, tracking implementation milestones, communicating about dispatch events and tests, monitoring site alerts, answering questions, escalating issues, maintaining HubSpot records, and improving onboarding materials. The role requires strong organization, clear communication, reliable follow-through, and availability during occasional after-hours dispatch events.

Manage post-onboarding relationships for approximately 30 mid-market clients, driving product adoption, engagement, measurable business value, renewals, and account growth. Serve as a trusted advisor by understanding customer objectives, coaching users, presenting insights, conducting business reviews, and translating promotional data into actionable recommendations. Collaborate with Sales, Product, Support, Education, Operations, and Onboarding teams to resolve needs and improve the customer experience.