Top Operations & Support Jobs in Columbus, OH

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Manage revenue operations across Sales, Marketing, and Customer Success. Administer Salesforce and GTM systems, maintain data quality, build executive reporting, support forecasting and territory planning, improve lead routing and lifecycle processes, manage customer success reporting, operate deal desk workflows, and automate revenue processes using AI and other tools.

Owns the full lifecycle of client incidents and support requests for Digital Asset products. Responsibilities include triaging complex application and business-flow issues, resolving incidents, advising clients on installation and deployment, documenting solutions, escalating unresolved problems to engineering teams, and participating in a global 24/7/365 on-call rotation. The role requires troubleshooting across cloud infrastructure, applications, databases, operating systems, blockchain networks, and distributed ledgers while maintaining strong customer communication.

Leads a regional, multi-team customer support organization, ensuring high-quality service, SLA and KPI performance, effective escalations, critical incident resolution, and customer communication. Partners with Product, Engineering, and executive leadership to address recurring issues, improve processes, implement tools, and align regional execution with global strategy. Oversees managers, operational governance, performance reporting, and continuous improvement.

Own Salesforce and the broader B2B SaaS go-to-market systems ecosystem, including integrations, workflows, automation, data governance, routing, attribution, and data quality. Build scalable processes across Sales, Marketing, Partnerships, and Customer Success; troubleshoot system issues; manage integration pipelines; evaluate new tools; and translate business needs into technical solutions. The role requires strong Salesforce expertise, API and automation experience, analytical fluency, and independent cross-functional collaboration.

Coordinates VIP private jet trips from booking through completion, serving as the primary contact for clients, suppliers, and internal teams. Responsibilities include confirming flight details, managing itinerary changes and additional services, reviewing documentation, monitoring flights, resolving feedback, requesting reviews, and supporting sales. The role requires strong communication, customer service, organization, composure under pressure, attention to detail, and comfort using aviation systems.

Own the CEO’s calendar, follow-ups, project-management systems, hiring operations, content execution tracking, metrics, reporting, and special projects. The role protects executive focus, enforces accountability across teams, coordinates hiring pipelines, analyzes financial and performance data, and builds scalable operating rhythms. It is a high-trust Executive Operations position with a performance-based path toward Chief of Staff responsibilities.

Provides high-level administrative and executive support to assigned clients, including inbox and calendar management, scheduling, correspondence, research, data entry, social media management, expense reporting, meeting coordination, and project organization. Serves as the primary client contact, maintains proactive communication, tracks billable hours, manages recurring tasks, and supports timely project completion. The role requires autonomous work, strong organization, responsiveness, and availability during client business hours.

Analyzes IT business processes, identifies workflow improvements, manages operational incidents, documents requirements and procedures, supports user acceptance testing, and collaborates with technical and business stakeholders. The role performs root-cause analysis, develops functional specifications, supports IT projects, ensures alignment with business requirements, and mentors junior analysts on business analysis practices.

The Business Analyst gathers and documents requirements, analyzes business processes and data, develops functional specifications and business cases, and recommends improvements. The role facilitates stakeholder workshops, collaborates with developers and project managers, supports project planning and reporting, conducts user acceptance testing, creates training materials, and helps ensure information systems meet business, accessibility, security, and compliance needs.