Top Customer Success Jobs
The Senior Customer Success Manager will manage customer relationships to ensure satisfaction and long-term success. Responsibilities include understanding customers' business needs, conducting business reviews, leading user training, and advocating for customer feedback and needs within the organization. This role is key in driving customer engagement and retention while supporting overall business goals.
The Total Rewards - Senior Client Manager will assist Mid-Market and Large Group clients by providing optimal employee benefit programs and service administration. The role requires strong communication and project management skills to build relationships and manage client accounts effectively in a fast-paced, tech-driven environment.
As a Product Support Specialist at Blend, you will assist customers by resolving Tier 1 and Tier 2 issues via various communication channels, translating technical support into layman’s terms, and proactively managing expectations. You will develop expertise in relevant product areas and assist in advocating for product improvements based on customer feedback. Additionally, you will act as an escalation point and contribute to building knowledge base articles.
The Lead Accessibility Training Specialist will deliver accessibility training on Section 508 compliance, develop training materials, facilitate virtual workshops, and contribute to accessibility testing of ICT products. They will analyze training effectiveness and collaborate with various teams to enhance training content.
The Senior Technical Customer Success Manager will drive adoption and success of Honeycomb’s observability tools for enterprise accounts, focusing on post-sales relationships. Responsibilities include developing scalable customer lifecycle events, creating reusable content, representing customer needs to internal teams, and maintaining knowledge of Honeycomb technologies and best practices.
The Verifications Specialist verifies employment, education, licenses, and references for clients using various communication methods. Responsibilities include making verification calls, maintaining comprehensive records, ensuring confidentiality, and achieving departmental performance goals.
The Technical Integration Specialist will manage client integrations of a SaaS product, focusing on user provisioning, automation, and troubleshooting. Key responsibilities include leading technical discussions, optimizing integration processes, and maintaining documentation to ensure compliance and security.
Provide technical customer support for computer software and hardware, troubleshoot and resolve customer issues, communicate effectively with customers via email, chat, and phone.
Walnut is a fintech startup focused on increasing access to affordable healthcare by offering a point-of-sale lending platform that allows patients to make healthcare payments manageable through small monthly installments, with no fees.
The Customer Success Associate will support high-profile customers by assisting Customer Success Managers, optimizing customer experiences, leading training sessions, monitoring engagement data, managing support tickets, generating marketing materials, and standardizing processes across the CSM team.
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