Top Customer Success & Experience Jobs in Cleveland, OH

As a Customer Care Representative, you will handle customer inquiries, resolve complaints, manage orders, and enhance customer satisfaction using multiple systems and thorough documentation.

The Product Adoption Specialist facilitates training to ensure successful client adoption of MasterMind, develops tailored training programs, and supports change management initiatives.

Lead and develop a team of Technical Support Specialists, driving AI initiatives and supporting operations that connect to business outcomes, while ensuring high customer experience and team performance.

As a Client Value Partner at Celonis, you will drive customer success and value realization through strategic partnerships, engagement with C-Level executives, and mentorship within the Value Engineering team, focusing on the Utilities & Energy sector.

The Senior Account Executive will manage the sales pipeline, prospect for new business, leverage existing relationships, and advocate for customers to drive growth in the PEO sector.

As Director of Partner Success, you will manage higher ed partnerships, drive enrollment goals, and ensure client satisfaction through strategic collaboration and communication.

The Medical Science Liaison will support Tempus by educating healthcare professionals on oncology products and gathering insights for future developments, focusing on molecular oncology and genomic profiling.

The VP of Customer Success manages technical programs, drives revenue growth, and leads a team to enhance client relationships and project delivery.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Support Specialist will handle customer inquiries, triage issues, maintain high service levels, and collaborate with teams to enhance customer experience.