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Top Customer Success Jobs in Cleveland, OH
Software
As the Manager of Customer Success at Honeycomb, you will lead a growing team focused on enhancing customer experience and driving product adoption. Responsibilities include building high-performing teams, developing customer success strategies, managing critical issues, and mentoring team members. You will align team goals with the company's objectives and use data-driven insights to improve service delivery.
Healthtech • HR Tech
The Client Support Specialist at Lyra Health will manage billing inquiries and support clients in resolving their queries. This role involves collaborating with various teams, following up on claims, troubleshooting billing issues, and ensuring clients are informed about their billing statuses.
Cloud • Hardware • Internet of Things • Software • Business Intelligence
The Field Services Engineer will provide technical support by troubleshooting, installing, configuring, and maintaining hardware and software at customer sites. Responsibilities include documenting service reports and communicating with Dell support for issue triage and resolution.
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Software • Business Intelligence
The Customer Support Agent will engage with customers via email or Zendesk, resolve issues efficiently, guide troubleshooting, document interactions in the CRM (HubSpot), and ensure customer satisfaction, all while staying updated on product knowledge and company policies.
Top Skills:
Excel
Consumer Web • Security
As a Customer Loyalty Representative, you will handle inbound cancellation calls, make outbound calls to customers with failed payments, and ensure high customer satisfaction. You'll also provide solutions to customer concerns, evangelize Aura's mission, consult on best practices, and identify upsell opportunities.
Beauty • Cloud • Fintech • Marketing Tech • Payments • Productivity • Software
Onboarding Specialists at Boulevard serve as the main point of contact during the onboarding process, providing customer support through various communication channels. They manage onboarding projects, anticipate customer needs, ensure data ingestion, and collaborate with multiple teams for customer satisfaction.
Top Skills:
SaaS
Software
The Implementation Consultant will lead onboarding and implementation processes, building relationships with customers and ensuring satisfaction. They will provide tailored recommendations, offer training sessions, and align solutions with customer outcomes, acting as a technical leader within the organization to drive success and engagement.
Edtech • Information Technology
The Customer Experience Manager will oversee customer onboarding and support, build relationships with key stakeholders, and ensure a smooth product adoption process. This role requires collaboration with internal teams to manage multiple projects and address customer inquiries effectively, while fostering engagement and satisfaction among clients.
Software
As a Customer Support Engineer, you will provide technical expertise and support to clients in the energy sector, helping them with energy management services, troubleshooting software issues, and ensuring efficient energy consumption strategies.
Top Skills:
Linux
Software
The Technical Support Engineer will handle technical queries from customers and internal teams, troubleshoot issues related to APIs and systems, provide timely resolutions, and enhance customer satisfaction. Key responsibilities include interpreting API documents, configuring authentication methods, and documenting connection processes.
Top Skills:
C#JavaScriptPHPPython
Top Companies in Cleveland, OH Hiring Customer Success Roles
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