Top Tech Jobs & Startup Jobs in Cleveland, OH

Own customer technical issues from initial report through resolution. Troubleshoot complex frontend and backend problems by investigating code, system architecture, databases, and production behavior using Go, TypeScript, and SQL. Collaborate with Engineering, Product, Customer Success, and Account teams; support onboarding and ongoing usage; communicate clearly with technical and non-technical audiences; maintain documentation; and surface customer insights for product improvements.

Own accounting for a North American consumer products business, including month-end close, inventory and landed-cost accounting, cash forecasting, channel accounting, intercompany reconciliations, FX, consolidation support, tax compliance, and financial reporting. Rebuild accounting processes and workflows in NetSuite, improve automation, and ensure accurate reporting by channel, SKU, and customer. The role begins remotely at approximately 15 hours per week as an independent contractor, with potential full-time conversion.

Defend workers’ compensation cases through pleadings, discovery, depositions, hearings, appeals, and settlement evaluation. Provide legal analysis, case evaluations, risk assessments, and strategic recommendations to employers, insurers, and third-party administrators. Prepare motions and briefs, present cases before Deputy Commissioners, communicate with clients, and collaborate with colleagues and support staff on case management.

Troubleshoot and resolve advanced technical issues escalated from Tier 1 support. Provide customer assistance through phone, email, and chat; analyze logs using Linux CLI and cloud monitoring tools; reproduce and escalate verified bugs; collaborate with Product, Engineering, QA, Tier 3, and CSM teams; maintain documentation; and mentor Tier 1 staff.

Build and launch unconventional, engineering-driven growth experiments for Bota by identifying ideal customers, creating prototypes, integrations, automations, open-source projects, and distribution mechanisms. Work directly with the CEO to take ideas from hypothesis through launch, measurement, iteration, and scale. The role focuses on rapid experimentation, software and AI leverage, measurable customer acquisition, and turning successful experiments into repeatable growth channels.

Drive technical sales engagements with healthcare organizations by conducting discovery, mapping workflows, delivering product demonstrations, responding to RFPs and RFIs, and designing tailored solutions. Advise sales teams and customers on EHR integrations, patient access workflows, revenue cycle processes, APIs, HL7, FHIR, and webhooks. Collaborate with product, marketing, and stakeholders to improve offerings and support go-to-market initiatives.

The Director of Sales Operations leads forecasting, revenue planning, sales analytics, territory and quota planning, deal operations, compensation support, and revenue technology administration. The role owns Salesforce and related systems, improves reporting and automation, supports M&A integrations, partners with cross-functional leaders, and manages a Revenue Operations team. It is responsible for establishing scalable commercial processes, improving forecast accuracy, and providing executive-level insights across a multi-brand SaaS business.

Performs financial and administrative analysis for government programs, including tracking contract funding, labor, materials, travel, budgets, costs, and subcontractor expenses. Reconciles Deltek Costpoint data, prepares monthly cost and subcontract reports, reviews invoices and accruals, verifies timesheets, and supports program managers with funding allocations and financial guidance. The role requires federal contracting experience, knowledge of multiple contract types, and proficiency with Costpoint and Microsoft Office tools.

Leads global revenue operations strategy and execution across GTM measurement, account planning, pipeline reporting, territory planning, incentives, pricing, forecasting, operating cadences, and technology. Builds AI-enabled workflows, optimizes the HubSpot, ZoomInfo, and Gong stack, drives adoption, and provides actionable insights to leadership and regional sales and marketing teams.

Owns engineering operating standards, Agile and Jira processes, delivery tracking, escalation workflows, customer issue triage, known-issue reporting, and data SLA management. The role coordinates Engineering, Product, Customer Support, clients, and vendors; monitors commitments, risks, resolution times, and service performance; and ensures clear accountability and communication across technical delivery activities.