Top Tech Jobs & Startup Jobs in Cleveland, OH

Leads client-facing portal discovery and requirements gathering for Victim Services Suite implementations. Documents requirements, creates wireframes and CRM mappings, develops user stories and acceptance criteria, reviews portal builds, supports UAT and defect retesting, and validates functionality against customer needs. Collaborates with developers, CRM consultants, project managers, and implementation teams while maintaining accurate documentation throughout delivery.

Own a new product bet from concept or early launch through product-market fit and scale. Responsibilities include researching customer needs, analyzing quantitative and qualitative data, prioritizing roadmap opportunities, shipping products, gathering feedback, iterating, and driving growth across emerging insurance and asset-ownership products.

Build and own Keycard’s infrastructure platform, including bring-your-own-cloud deployments, multi-tenant and single-tenant cells, infrastructure as code, Kubernetes operations, releases, upgrades, observability, security guardrails, and audited break-glass workflows. Develop tooling and agents for installation, diagnostics, and operational support. Define compatibility matrices, deprecation policies, and upgrade processes while partnering directly with enterprise cloud and security teams.

Own customer relationships from implementation through ongoing operations and expansion. Lead launches, coordinate integrations, manage project plans, monitor service levels, triage issues, deliver reporting and business reviews, analyze outcomes and ROI, identify growth opportunities, and communicate customer feedback to product teams. The role requires customer success or implementation experience, project management, data fluency, LLM familiarity, and HIPAA knowledge.

Leads multiple strategic programs and projects for the Office of the Chief Medical Officer, coordinating stakeholders, timelines, budgets, and project teams. Partners with executives, clinicians, physicians, informatics, Epic, and healthcare intelligence leaders to drive design, implementation, change management, and measurable benefits. Provides program structure, facilitates alignment, removes barriers, and advances initiatives supporting organizational and regional goals.

Own the strategy, roadmap, and execution of AI-powered conversational products across ChatGPT, WhatsApp, RCS, and other platforms. Lead MCP and API integrations, LLM-powered homeowner qualification and contractor matching, messaging journeys, compliance, CRM connectivity, product analytics, and zero-to-one launches. Partner with Engineering, Legal, Marketing, and integration teams to deliver scalable, revenue-generating customer acquisition experiences.

Own full-cycle recruiting for Sales and Go-To-Market teams, hiring roles from SDRs and Account Executives to leadership. Advise revenue leaders, source passive candidates, manage candidate experience, negotiate offers, track recruiting metrics, and improve hiring processes using Greenhouse, BrightHire, and LinkedIn Recruiter. Lead initiatives involving employer branding, DEI sourcing, and recruiting process optimization in a remote, high-growth environment.

Leads DoD and DoW infrastructure workstreams across capture and delivery. Develops RFI/RFP technical responses, translates mission requirements into manufacturable architectures, and executes SOWs from award through deployment and sustainment. Coordinates engineering, manufacturing, supply chain, logistics, site delivery, security, and compliance stakeholders. Owns schedules, risks, technical performance, change control, customer engagement, accreditation readiness, and deployment of modular data centers and edge AI infrastructure in classified, air-gapped, and austere environments.

Owns core People Operations functions including employee onboarding, benefits administration, HR compliance, employee records, reporting, and ongoing employee support. The role manages recurring processes, coordinates with vendors and stakeholders, maintains accurate documentation, monitors regulatory requirements, and improves HR workflows. It serves as a primary resource for employees while escalating complex issues to the HR Director.

Manage Salesforce opportunity intake, qualification, classification, and routing across internal departments. Review RFPs, technical specifications, and installation scopes to identify requirements, deadlines, responsibilities, and project fit. Use approved AI tools to analyze documents and support data-driven triage. Collaborate with sales and operations, maintain accurate pipeline data, and apply knowledge of networking, physical security, audiovisual, and electrical systems while meeting quality and deadline expectations.