Top Tech Jobs & Startup Jobs in Cleveland, OH

Manage and grow an enterprise portfolio (Fed/SLED), drive adoption and ROI of the Abnormal platform, develop strategic success plans, identify expansion opportunities, build executive relationships, monitor health and mitigate risk, and collaborate cross-functionally to ensure renewals and customer satisfaction.

Serve as primary customer liaison to drive onboarding, adoption, retention, and ROI. Build executive relationships, deliver QBRs, monitor health, manage escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment to maximize customer value.

Lead US payroll operations across five legal entities, manage a team of three specialists, ensure accurate on-time payroll, maintain SOX controls and compliance, manage vendor relationships, support year-end processes, drive process improvements, and act as primary US payroll escalation during business hours.

Lead and scale the Customer Success team to drive retention, satisfaction, and expansion. Develop strategy, KPIs, and playbooks; manage onboarding, renewals, and escalations; collaborate with Sales, Product, and Marketing to identify upsell opportunities; implement success tools and analyze customer data to improve adoption and lifetime value.

Own and prioritize the product backlog, write detailed user stories with acceptance criteria, participate in Scrum ceremonies, liaise with stakeholders, clarify requirements for engineering, accept completed work, and continuously re-prioritize features to deliver high-quality B2B SaaS product functionality.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Lead advisory engagements with health systems to integrate digital technologies into clinical workflows and operations. Manage projects and teams, produce strategic insights from qualitative research, and drive process improvements and innovation to improve patient care, consumer experience, and financial performance.

Lead onboarding and implementation of KPI Ninja by Health Catalyst across healthcare organizations. Own project plans, governance, resource coordination, stakeholder communication, risk mitigation, testing, training, and escalation. Serve as liaison between vendors, IS teams, and end users while ensuring standards, timelines, budgets, and deliverables are met.

Manage and grow assigned national employee benefits accounts through consultative strategies, marketing/enrollment support, renewal leadership, broker collaboration, claims trend analysis, and mentorship. Develop value propositions, deliver presentations, solve operational issues with peers, drive retention and profitable growth, and create opportunities for expanded lines and increased participation.

Serve as primary relationship manager for top national accounts, driving client loyalty, engagement, renewals, and value realization. Conduct QBRs, identify upsell opportunities, mentor junior CSMs, coordinate internal teams, maintain accurate Salesforce records, manage at-risk clients, and represent the company at events. Ensure compliance with HIPAA and other relevant regulations.

Partner with softlines brands to analyze large syndicated datasets (POS, consumer panels), translate insights into actionable recommendations, expand client relationships, drive revenue targets, and collaborate cross-functionally to ensure adoption of Circana data platforms and solutions.