Top Tech Jobs & Startup Jobs in Cleveland, OH

Lead GTM systems and applied AI for Revenue Operations: own non-Salesforce tech stack, drive GTM AI roadmap and COE, prototype and deploy AI workflows, govern data quality, optimize tooling, and manage a team of engineers and analysts.

Drive revenue for Garner's fully- and self-insured products in the 500–5,000 life segment. Expand and manage broker, consultant, general agent, and employer partnerships; build sales and partnership pipeline infrastructure; collaborate with market teammates to support in-market activities and broker relationships. Remote role with occasional travel to HQ.

Drive revenue for Garner's fully and self-insured products in the 500-5,000 life segment by managing broker, consultant, general agent, and employer partnerships; expand advisor relationships; build tracking infrastructure for sales and partnership pipelines; collaborate with market teammates and travel within the territory and occasionally to HQ.

Lead Zapiers security strategy for an AI-native SaaS platform. Own App and Infrastructure Security, Detection & Response, GRC, risk management, incident response, bug bounty triage, and enterprise security enablement. Partner with Product, Engineering, Legal, and GTM to embed secure-by-default design, shape AI-specific controls, support enterprise deals, and build a high-performing security engineering organization.

Lead enterprise expansion and new product/partnership initiatives by designing and executing 3–5 strategic pilots yearly. Build financial models and ROI analyses, develop commercialization strategies, own enterprise proposals and renewals, support executive leadership with strategic analysis and presentations, and coordinate cross-functional workstreams to drive scalable revenue and program execution.

Provide execution-focused PR support across multiple client accounts: draft bylines, pitches, press releases, and social content; build and maintain targeted media lists and databases; coordinate media outreach, interviews, and project logistics; monitor coverage and maintain trackers; research journalists, trends, and story angles; and keep projects on schedule to free senior account managers for strategic work.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Lead end-to-end biweekly U.S. payroll for salaried and hourly employees (including equity/RSUs); compile and validate payroll inputs; resolve payroll inquiries in Jira; reconcile timecards; partner with HR/Finance/Legal on employee changes; and identify automation and process improvements.

Lead backend and full-stack work on the Payments team, building multi-gateway integrations (Stripe, PayPal), payment APIs, and customer payment UIs. Ensure secure, compliant (PCI-DSS) payment flows, reliability, observability, and scalability across AWS/Kubernetes microservices. Partner cross-functionally to design architecture, implement settlement/reconciliation, and maintain high availability.

Lead design and implementation of the PSA Liquidity Platform connecting buyers and sellers. Build buyer tooling, matching/ranking engines, and seller experiences. Architect and operate microservices and Kafka-driven systems on Kubernetes/AWS, instrument observability, apply AI tooling across the SDLC, and drive cross-functional delivery from 0-to-1 while owning end-to-end outcomes.

Prospect, qualify, and nurture new business opportunities via outbound calls and email. Identify decision-makers, assess buying readiness, record metrics in CRM, and collaborate with marketing and sales to build the top of the revenue funnel.

Lead US Payroll & Benefits Customer Experience delivery and operations, ensuring compliant, accurate, and scalable managed services. Own service delivery processes, SLAs, KPIs, escalation resolution, risk mitigation, and continuous improvement. Partner with Product, Engineering, GTM, and senior stakeholders to influence product and service strategy, support launches, and act as internal payroll subject matter expert and customer advocate.

Design, build, and maintain high-throughput data ingestion and processing pipelines; integrate AI-powered infrastructure; implement and support complex computing algorithms and distributed services; own systems end-to-end including architecture, observability, reliability, and operational support; lead architectural initiatives and reduce system complexity while maintaining performance on large-scale real-time data.