Top Customer Support Jobs in Cincinnati, OH

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The GCCS Quality Monitor trains and monitors GCCS Agents, audits calls, conducts coaching sessions, and maintains training materials to ensure agent efficacy.

The Supervisor, Client Service Quality oversees client support for commercial accounts by managing staff, ensuring accuracy in transaction records, and maintaining strong client relationships across North America.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Monitor real-time contact center activity, manage service escalations, produce intraday and productivity reports, analyze forecast vs. actuals, identify scheduling gaps, and provide performance insights to WFM, operations, and client stakeholders.

Supervise call center staff, monitor productivity, manage delinquency resolution processes, ensure compliance, and implement efficiency improvements.

The Track Announcer delivers race details and service to guests, conducts betting announcements, manages content creation, and engages with patrons year-round.

The Senior Associate in Customer Platforms COE supports operations, onboarding, and enablement for commercial teams, driving platform adoption and process improvements.

Complete FMLA/Disability forms accurately and in a timely manner while providing excellent customer service and adhering to HIPAA regulations.

The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.