Top Customer Support Jobs in Cincinnati, OH

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The role involves processing wire transfers, troubleshooting issues, ensuring compliance, and providing customer support for banking activities.

The Head of Product Support will lead the Product Support organization, defining support strategies, building scalable systems, and enhancing customer experience while managing a team of support professionals.

Conduct regular quality audits of calls, messages, and documentation; evaluate adherence to protocols; provide actionable feedback; identify patterns and gaps; verify SOP compliance; support performance and engagement initiatives to maintain high-quality operational workflows.

The role involves providing high-level customer service, updating patient accounts, monitoring requests, and assisting IT with access issues.

The FinCEN Support Coordinator I will engage with clients, manage client files, assist in FinCEN reporting, and provide general support under supervision.

Lead workforce planning, forecasting, and QA for a high-volume service floor. Manage Team Leads, set utilization and productivity benchmarks, evolve QA scoring and coaching, optimize Zendesk/Twilio workflows and automation, build real-time dashboards, and deliver executive KPI reporting to improve SLA attainment and operational efficiency.

The Operations Director will lead operational strategy, manage support systems, build teams, and drive continuous improvements within Customer Operations.

Lead identification, sizing, delivery, and measurement of process improvements for the Consumer Contact Center. Use data analysis (SQL, Python, Excel, Tableau, Minitab) to find opportunities, manage medium-to-large projects, drive change management, develop implementation/communication/measurement plans, and build stakeholder relationships to improve customer and colleague experience.