Grant Thornton LLP (US)

Senior Associate, Customer Platforms COE

Posted 22 Days Ago

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22 Locations

In-Office

88K-143K Annually

Mid level

Professional Services • Financial Services

The Role

The Senior Associate in Customer Platforms COE supports operations, onboarding, and enablement for commercial teams, driving platform adoption and process improvements.

Summary Generated by Built In

Grant Thornton is seeking a Senior Associate, Customer Platforms COE to join the team. Approved office locations can be found below.

The Senior Associate, Customer Platforms COE sits within the Customer Platforms Strategy team in the Go-To-Market organization. This role supports the day-to-day operations of the Customer Platforms Center of Excellence helping go-to-market and commercial teams get the most out of our commercial platforms while ensuring new teams joining the Grant Thornton Advisors platform are onboarded effectively onto our global customer platforms.

This is a hands-on, collaborative role that works across the full Customer Platforms ecosystem partnering closely with Platform Operations and Data & Governance teams within Customer Platforms, as well as the broader go-to-market, marketing, and commercial teams across the firm. You will contribute to enablement programs, support onboarding activity, and help maintain the standards that keep our commercial platforms performing.

Your Day to Day

Support COE Operations

Partner with the COE team, Platform Operations, and Data & Governance to ensure programs and initiatives are delivered on time and to standard
Assist in managing intake, tracking platform requests, and maintaining governance documentation
Coordinate across Customer Platforms teams and firm stakeholders to keep COE activity moving efficiently
Help identify and flag gaps in platform adoption, process alignment, or onboarding readiness
Contribute to the development and continuous improvement of COE frameworks, playbooks, and operating standards

Enable Go-To-Market and Commercial Teams

Partner with the Associate Director and the broader Customer Platforms team on the design and delivery of enablement programs for go-to-market, marketing, and commercial teams — including sellers, PMDs, and business development professionals
Facilitate training sessions, create user-facing materials, and ensure content is practical, role-relevant, and current
Track adoption and usage metrics across commercial platforms and compile insights that inform enablement priorities
Respond to platform questions and requests from go-to-market and commercial teams, escalating where needed
Work alongside go-to-market, marketing, and commercial stakeholders to close adoption gaps and drive consistent platform use across service lines

Support Onboarding onto the Global Customer Platform

Partner with the COE, Platform Operations, and Data & Governance teams on onboarding discovery for teams joining the GT network — including acquisitions, new market entries, and firm expansions
Help document current-state commercial operations, data landscapes, and process gaps for incoming teams
Support the development and execution of transition plans that move new teams onto the global customer platform without disrupting client activity
Coordinate with integration teams, incoming stakeholders, and GT platform leads to keep onboarding activity on track
Maintain onboarding documentation, trackers, and playbooks to support consistent execution across engagements

Contribute to Platform Standards and Reporting

Help maintain platform governance documentation, usage standards, and best practice guides in partnership with Platform Operations and Data & Governance
Compile adoption reporting and prepare materials for COE and leadership reviews
Partner with go-to-market, marketing, commercial, and other firm functions to support cross-functional platform alignment
Contribute to continuous improvement efforts across COE processes and onboarding frameworks

You Have the Following Experience

What You've Done

3–5 years in a commercial operations, enablement, sales operations, CRM operations, or related business-facing role
Supported adoption or change management efforts for commercial platforms in a professional services or client-facing environment
Contributed to onboarding, integration, or transition projects coordinating across multiple stakeholders and workstreams
Partnered across multiple teams or functions to deliver shared outcomes in a matrixed environment
Operated as a day-to-day user and operator of CRM platforms (Dynamics 365 or equivalent)
Developed training materials, process documentation, or user-facing content for commercial audiences

What Sets You Apart

You are organized, dependable, and follow through stakeholders know they can count on you to keep things moving
You are a natural collaborator who builds relationships across teams and knows how to get things done without direct authority
You understand how go-to-market and commercial teams work and you communicate with them in terms that resonate
You are comfortable working across ambiguous, fast-moving environments and know how to prioritize when everything feels urgent
You bring an eye for process improvement and look for ways to make things work better, not just get them done
You communicate clearly in writing and in conversation, and you know when to escalate and when to solve it yourself
Professional services or financial advisory background preferred

The base salary range for this position in the firm’s Chicago, IL, Downers Grove, IL, Cleveland, OH, and Baltimore, MD offices only is between $88,000 and $132,000 per year.

The base salary range for this position in the firm’s Washington, DC, Boston, MA, Edison, NJ, and New York, NY, and Melville, NY offices only is between $95,040 and $142,560 per year.

About UsAt Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.

In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.

In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.

Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets. About the TeamThe team you’re about to join is ready to help you thrive. Here’s how:

• Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work the way that it best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least three days per week, either at a GT office or client site.

• Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.

• We understand that your needs, responsibilities and experiences are different — and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at www.gt.com/careers

• When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at www.gt.com/careers

Here’s what you can expect next:

If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at www.gt.com/careers.

Benefits:

We understand that your needs, responsibilities and experiences are different, and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: https://www.grantthornton.com/careers/rewards-and-benefits

Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period.

Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.

Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.

Additional Details:

It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact [email protected].

For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For Massachusetts Applicants only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Grant Thornton does not require or administer lie detector tests as a condition of employment or continued employment.

Top Skills

Crm Platforms

Dynamics 365

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The Company

HQ: Chicago, IL

13,711 Employees

Year Founded: 1924

What We Do

Forget what you think you know about professional services. We go beyond what’s expected and help others do the same. Grant Thornton is the U.S. member firm of Grant Thornton International Ltd, one of the world’s leading independent audit, tax and advisory firms. That means our network has more than 60,000 professionals in more than 135 countries who are ready to help public and private organizations of all sizes take on today’s challenges. But what sets us apart isn’t just what we do – it’s how we do it. Here, we believe in making business more personal and building trust into every result. We’re collaborators – obsessed with quality and ready for anything – who understand the value of strong relationships. It’s how we challenge the expectations of business and empower our people and clients to do it, too. One thing we won’t do? Grant Thornton LLP will never request money or any form of payment for services via social media. Please report any concerns at 1-800-810-3503. "Grant Thornton” refers to Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd (GTIL). GTIL and the member firms are not a worldwide partnership. Services are delivered by the member firms. GTIL and its member firms are not agents of, and do not obligate, one another and are not liable for one another’s acts or omissions. Please see grantthornton.com for further details.