Top Customer Success Jobs in Cincinnati, OH
The Customer Engagement Client Lead will work with client CRM and Marketing teams to develop and execute Customer Engagement workplans. Responsibilities include analyzing customer data, improving personalized offers, resolving customer issues, and coordinating with internal teams to enhance customer experiences.
As the Director of Customer Success, you will be a trusted advisor to clients, managing project delivery within budget and deadlines. You will lead a creative team to deploy innovative solutions in the healthcare industry, addressing complex customer needs and building strong relationships.
As an Associate Customer Success Manager at Five9, you will serve as the primary contact for customers, addressing their needs, concerns, and questions regarding product functionality. You'll coordinate experiences with various teams, ensuring timely delivery of solutions and managing high-severity requests as they arise.
As a Customer Engagement Manager, you will lead client onboarding and relationship management for Fortune 500 clients, ensuring they maximize the value of the AI product. You will collaborate with cross-functional teams, drive product usage, provide feedback to improve services, and manage the customer lifecycle while preparing detailed reports on client initiatives.
As a Technical Support Agent, you will manage inbound emails and chats to diagnose technical issues for merchants, collaborate with technical and engineering teams for escalations, perform quality assurance, and assist with documentation tasks.
The IVR Audio and Localization Specialist will manage multilingual audio IVR prompts, ensuring quality through QA and editing. Responsibilities include managing vendor relationships, gathering customer requirements, and assisting with dialogue design and localization.
The Quality Specialist ensures effective implementation and maintenance of Lightship's quality management system. Responsibilities include managing eDMS and QMS, supporting training needs, preparing for audits, and contributing to quality-related processes and documentation while collaborating cross-functionally. The role requires strong communication skills and knowledge of ICH/GCP regulations.
As a Customer Success Representative, you will serve as the primary point of contact for clients, ensuring their satisfaction and retention through personalized support, training, and problem resolution. You will collaborate with internal teams to understand client needs and provide solutions, while also tracking customer engagement data and delivering training to enhance product usage.
Serve as the primary point of contact for customers coordinating interaction with various groups, monitor customer health and engagement, identify growth opportunities, build relationships, deliver feedback internally, and guide customers through onboarding and deployment processes.
The Strategic Customer Success Manager at Vouched will build deep customer relationships, drive revenue growth, implement retention strategies, oversee technical onboarding, and manage integration projects to enhance customer engagement and satisfaction.
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