Top Customer Success Jobs in Cincinnati, OH
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The Customer Care Manager oversees an omni-channel contact center, managing both internal teams and BPO partners. Responsibilities include ensuring service level agreements are met, driving process improvements, monitoring performance metrics, and fostering a positive customer-focused culture.
The Customer Success Engineer at Lakeside Software will provide technical solutions and support to enterprise customers, develop best practices for SysTrack implementation, and build strong customer relationships to enhance product adoption and satisfaction.
The Operations Support Representative will ensure the timely delivery of critical medical supplies, handle shipment issues, protect patient confidentiality, and maintain communication with stakeholders. Key responsibilities include managing shipment bookings, maintaining records, generating reports, providing customer support, and escalating issues as needed.
The Appraisal Specialist manages all appraisal activities within a financial institution, ensuring a seamless process from ordering to delivery. They interact with various appraisal reports and ensure compliance with FHA and USPAP regulations while providing excellent customer service.
The Enterprise Customer Success Consultant at SeekOut will manage the entire customer journey for the Grow platform, focusing on onboarding, training, retention, and product adoption. They will track success metrics, lead customer transitions, and provide consulting for continuous improvement.
The Appraisal Specialist manages all appraisal processes to ensure efficiency, utilizing software and adhering to compliance standards. Responsibilities include ordering appraisals, identifying property types, and ensuring thorough knowledge of mortgage lending processes.
The Client Success Manager will be the voice of the client, addressing program questions, managing client interactions, and training on the PerformLine platform. Responsibilities include conducting Quarterly Business Reviews, optimizing program performance, and identifying sales opportunities for renewals and upsells.
The Associate Software Automation Specialist will assist in the setup and maintenance of loan programs within the Product Pricing Engine, automate investor guidelines, and help clients with system configurations. Responsibilities include troubleshooting, monitoring error logs, and defining user privileges within the Loan Origination System, with opportunities to learn about various roles within the mortgage industry.
The Customer Onboarding Specialist will guide clients post-sale through the onboarding process, helping them utilize the Subsplash Platform effectively. Responsibilities include providing personalized services, offering creative solutions to challenges, ensuring swift app approval, and working on improving the overall client experience.
The Implementation Specialist will collaborate with the Customer Success Team at Sylogist to implement SylogistEd solutions for K-12 school districts, ensuring high-quality customer service and adherence to project methodologies. Responsibilities include solution configuration, user training, project status reporting, issue monitoring, and gathering customer feedback post-implementation.
Top Companies in Cincinnati, OH Hiring Customer Success Roles
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