Top Customer Success & Experience Jobs in Charlotte, NC

This role provides executive support to the Managing Director, managing schedules, correspondence, meetings, and coordinating team projects across time zones.

Lead a client experience team, utilizing AI and technology to enhance service quality while maintaining personal interaction. Manage metrics, coach talent, and optimize support operations.

The Booking Specialist will research and book travel for clients, balancing budgets and catering trips to individual preferences while maintaining communication throughout the process.

The Sr. Customer Success Manager is responsible for ensuring customer satisfaction through relationship management, operational oversight, and driving financial growth in pharmacy services.

Serve as the technical advisor for enterprise customers: manage onboarding, drive adoption and expansion, run QBRs, maintain customer health, advocate internally, and resolve technical issues while improving documentation and processes.

Manage a portfolio of clients using isolved HCM, provide ongoing support, troubleshoot system issues, deliver training, advise on payroll/HR/benefits/time & attendance, document interactions in CRM, and identify upsell opportunities to increase platform adoption.

Manage a named book of Growth-tier B2B accounts from onboarding through renewal. Drive adoption of Tavrn tools, run business reviews, monitor account health, prevent churn, source expansion opportunities, coordinate escalations with Support/Tech Ops, maintain pipeline and forecasts in HubSpot, and provide customer feedback to Product and Marketing.

Lead enterprise customer success for Inspectorio's supply-chain SaaS: manage onboarding and multi-module implementations, configure platform components, drive ROI and product adoption, serve as technical escalation point, perform business-analysis and UAT, coordinate cross-functional teams, and support contract/subscription changes.

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.

Join the Galaxy Ventures Talent Network for Developer Relations/Community roles. Candidates will be discreetly shared with hiring portfolio companies and receive networking event invitations.