Top Customer Success & Experience Jobs in Charlotte, NC

Manage strategic telecommunications enterprise accounts as the primary post-sale contact. Drive onboarding, adoption, value realization, retention, renewals, and expansion of Redis solutions. Build relationships with DevOps, engineering, and executive stakeholders, deliver business reviews, develop success plans, mitigate churn risks, and advocate for customer needs internally. Collaborate with Sales, Product, Support, Engineering, and Solutions Architecture while providing technically fluent guidance on cloud, data platforms, and telecom use cases.

Own strategic customer relationships across Axway’s managed cloud and SaaS business, driving adoption, retention, expansion, upsells, and cross-sells. Develop customer success plans, monitor revenue and satisfaction KPIs, lead business reviews, document account activity, and collaborate with sales, product, engineering, marketing, and professional services teams. The role requires executive-level communication, strong organization, problem-solving, and experience managing complex technology customers.

Onboard new customers from signup through their first transaction, guiding account verification and setup while explaining platform value. Own early-lifecycle engagement metrics, including conversion, engagement, and customer NPS. Ensure client records meet AML and KYC requirements, review data accuracy and completeness, and perform enhanced due diligence on sensitive clients. The role requires Mandarin and English communication and rotating shift availability, including weekends.

Owns customer outcomes, retention, referenceability, and expansion across enterprise healthcare accounts. The Senior Customer Success Executive develops success plans, manages account health and recovery programs, coordinates cross-functional delivery, identifies expansion opportunities, maintains accurate CRM and reporting data, and communicates with customer executives. The role requires deep health-plan operations knowledge, enterprise payer-platform experience, commercial fluency, and the ability to drive results through teams without direct authority.

Own the support inbox for self-published authors, provide onboarding and troubleshooting, manage billing and account questions, maintain help documentation, and share prioritized customer feedback with the product team. Build scalable support processes such as saved replies, FAQs, and escalation paths while delivering empathetic, precise written communication in a remote, asynchronous environment.

The Implementation Manager onboards new customers onto Campspot’s software platform, supporting setup, major configuration changes, training, technical support, and project coordination. The role requires strong communication, attention to detail, problem-solving, deadline management, and the ability to balance competing priorities. Candidates should have at least three years of customer service or related experience, with software onboarding, SaaS, training, account management, or technical support experience preferred. Some evening hours and travel may be required.

Own a portfolio of dealership clients, conducting consultative performance reviews, tracking KPIs, identifying operational gaps, improving platform adoption, mitigating churn risk, and supporting account expansion. The role requires strong automotive fixed-operations knowledge, analytical problem-solving, change-management expertise, and relationship-building skills to improve customer outcomes and revenue retention.

Build and lead AI2IO’s product adoption and training discipline across applications and features. Establish standards for seminars, live training, videos, documentation, onboarding, UAT, release readiness, learning paths, and adoption measurement. Deliver high-impact training, coordinate with Product, Engineering, Customer Success, and support teams, and mentor contributors without formal management authority. Improve content governance, accessibility, self-service, rollout readiness, and ecosystem-wide adoption through evidence-based programs and AI-assisted content workflows.

Own relationships with employer clients, drive program adoption, report on value, manage escalations, secure renewals, and expand product usage. Build trusted partnerships, use data-driven insights to influence decisions, coordinate cross-functional resources, advocate for clients, and support enrollment campaigns. The role also includes coaching client success team members and contributing to evolving best practices.

Own 1–2 major enterprise accounts as the primary customer contact, coordinating portfolio visibility, stakeholder relationships, onboarding, account reviews, renewals, and cross-functional delivery. Translate customer needs into internal actions, identify risks, represent clients in permitting meetings, and drive program improvements. The role requires strong project or program management experience, construction or real estate fluency, excellent communication, organization, and the ability to influence teams without direct authority.